General
Prices, Discounts and Returns
Courses
Privacy and Security
Tech Help
Course Suggestions and Comments
General:
Prices, Discounts and Returns:
Courses:
Privacy and Security
Tech Help:
Course Suggestions and Comments:
General:
Q. What is CharityVillage Campus and who runs it?
A. CharityVillage Campus is a great way for you to build your skills in a friendly, practical way that meets your needs and availability. We've designed a series of courses that you can take from your home or office computer. They are self-paced, meaning that you can take them anytime you like, whether it's at your desk between 9 and 5 or after you've put the kids to bed at night.
CharityVillage Campus is run by CharityVillage.com in conjunction with Judi Angel, FAHP. Judi is the Chief Learning Officer and lead developer on all of our custom courses.
We've also joined with Serebra Learning Corporation to support the e-commerce and course delivery parts of the Campus. Serebra also has an excellent third-party course catalogue that you can access for additional courses in technology, organization management, and personal development.
Q. Who is Judi Angel?
A. Judi Angel, FAHP is CharityVillage Campus's Chief Learning Officer. Read more about her.
Q. Who is Serebra Learning Corporation?
A. Serebra Learning Corporation operates the e-commerce and course delivery parts of CharityVillage Campus. They are an 18-year-old Vancouver-based company that offers technology based training to companies and individuals. Serebra also has an excellent third-party course catalogue that you can access for additional courses in technology, organization management, and personal development.
Q. Why does the e-commerce site look so different than the rest of CharityVillage.com?
A. The site where you register for courses and launch them is hosted by Serebra Learning Corporation. To keep the cost of our courses to a minimum, we've partnered with Serebra for our e-commerce needs and use one of their standard templates. Rather than spend lots of time and money to make their site look more like ours, we decided to focus on giving your the best possible courses in a safe and secure environment, and at a reasonable price.
Q. Are you going to stop offering free articles and resources now?
A. No way! If you've been a long-time visitor to CharityVillage.com, you know that we've always prided ourselves on delivering excellent quality and timely editorial to all of our visitors for free. We'll always continue to do that through our NewsWeek section, Research Library, and other great resources.
Part of what prompted us to create CharityVillage Campus is that many of you called us and sent e-mails asking for more in-depth information in certain subjects. The courses we're offering through CharityVillage Campus give you an opportunity to dig a little deeper into a subject. We'll still be keeping the CharityVillage spirit in each course though; they're all designed to help you learn practical skills that you can put to use today.
Prices, Discounts and Returns:
Q. How much do courses cost?
A. Please click for our full rate sheet.
Q. Can I pay by cheque?
A. Yes, if you would like to pay by cheque, please contact campus@charityvillage.com for details.
Is there a discount for bulk orders?
A. Yes, if you would like to order multiple copies of our courses for your entire board or staff, please e-mail us at: campus@charityvillage.com and let us know how many licences you'd like to order of each course. We'll be happy to get back to you right away.
From time to time, we may also offer Special Offers on course bundles. Please check the site regularly to hear more about them.
Q. What's your refund policy?
A. Find complete details of our Satisfaction Guarantee here. In short, if you aren't happy, we'll fix it. Period.
Courses:
Q. What kinds of courses do you offer?
A. Through CharityVillage Campus you can access two types of courses: CharityVillage Campus custom courses, and related third-party courses. All custom courses are developed specifically for CharityVillage Campus with nonprofit audiences in mind. They are designed by nonprofit practitioners who are leaders in their areas of interest. They are created by people who have been where you are, and who want to share their learning with you.
We also offer a series of third-party courses through Serebra Learning Corporation. These courses have not been developed specifically for nonprofit audiences, but they are generic enough to be applicable to many of you in your daily work. We think they're a terrific way to gain skills in areas like conflict resolution, communication, and technology.
Q. How do I sign up for a course?
A. To sign up for a course, visit our e-commerce site to register. We've also developed a handy step-by-step tutorial that you can follow to learn more.
Q. How do I sign up for a course using a PIN code?
A. To sign up for a course using a PIN code, visit our e-commerce site to register. We've also developed a handy step-by-step tutorial that you can follow to learn more.
Q. How do the courses work?
A. Each course is self-paced, meaning that you can start or stop it anytime you like. Most courses take 1-4 hours to complete. CharityVillage Campus custom courses are all 3-month licenses, so you can log in and out as often as you like during the three months you have access to the course.
As part of each course, you will find optional self-tests that you can complete along the way to make sure that you are retaining what you're learning. As well, you will find numerous downloadable resources that you can keep even after you have finished the course. These downloadable resources are in Microsoft Word and Adobe Acrobat PDF format, so you can choose the format that's most suitable for you.
At the end of most courses, you'll find an optional final quiz that will review the key learning objectives of the course. If you pass with a mark of 70% or greater, you'll be able to download a certificate of completion.
Q. Who teaches the courses?
A. The courses are all self-directed, meaning that there is no live instructor. You follow the course at your won pace. All of our courses have been written by experts in their subject, so you are getting quality information and resources, but learning at the pace that suits you best.
Q. If the courses only take a few hours, why do I get access for three months?
A. Most of the CharityVillage Campus courses can be completed in 2-3 hours or less if you take the course all at once. We give you access to the course for 90 days so that you can progress at your own pace and log back in to review the lessons and resources as often as you'd like. We know that it's nice to be able to refer back to your learning materials or refresh your understanding of something while you're putting the ideas to use in your daily work.
Q. How can I tell if a course is suitable for my skill level?
A. Most of our courses are aimed at entry level users with little or no experience in the subject. If there are any specific prerequisites for a course, we will mention them in the course description.
Q. Can I print out parts of the course for reference?
A. Yes, you will find numerous downloadable resources in each course. They are available in both Microsoft Word and Adobe PDF formats.
Q. Can I earn CEUs or certification for these courses?
A. Yes! The following certification and CEUs are available:
Q. Should I take the courses in a certain order?
A. For courses where we recommend prerequisites, we'll tell you about our recommendations in the course description. Most courses are designed to be taken in any order though.
Privacy and Security
Q. What's your privacy policy?
A. View our full privacy policy here.
Q. How will you keep my credit card information safe?
A. Our e-commerce site offers industry standard security level. Find full details about SSL encryption here.
As well, if you are hesitant about providing your credit card information online, just call our CharityVillage Campus toll free number at 1-800-567-7766 and we'll be happy to process your order over the phone.
Tech Help:
Q. Who do I contact with tech problems?
A. For technical support, contact: charityvillage.support@serebra.com or call: 1-888-546-7704.
Q. What kind of software do I need to run these courses?
A. The technology requirements for these courses vary slightly from course to course. For most courses, you'll just need a web browser and a sound card with speakers or headphones. Please check the "Minimum Requirements" section of each course description for specific requirements for that course.
In general, for our fundraising and nonprofit management courses, you'll need a computer with the following:
Flash Player 6.0.79 or later (http://www.adobe.com/go/getflash) (Flash Player 7 or later recommended), and one of the following web browsers:
- Windows: Internet Explorer 6, Internet Explorer 7, Firefox 1.x and later, Safari 3, Google Chrome, Opera 9.5
- Macintosh: Firefox 1.x and later, Safari 3
- Linux: Firefox 1.x
Q: Why doesn't the course open when I try to launch it?
Your web browser may be set to hide pop-up windows.
To temporarily allow a site to display pop-ups, click the Information Bar when it notifies you that a pop-up has been blocked. Then click Temporarily Allow Pop-ups.
Internet Explorer:
To change Pop-up Blocker settings:
- On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
- If you want to see pop-up windows from a specific web site, type the address (or URL) of the site in the Address of Web site to allow box, and then click Add.
- Click "Close" on the Pop-up Blocker Settings window.
Firefox:
Unblock a pop-up window that has been blocked by Firefox To unblock a pop-up window that Firefox has blocked follow these steps:
- Click on the pop-up blocker toolbar to display the blocker menu
- From the menu select the "Allow popups for learn.serebra.com option
- Reload the page
To change your Firefox settings to allow pop-ups:
- From the Tools menu select Options
- Click on the Web Features tab located on the left of the window
- In there you will see a ticked option called Block Popup Windows, to the right of this is a button titled Allowed Sites click on this button.
- In the Address of web site field enter learn.serebra.com and click Allow. The Serebra/CharityVillage Campus website should now appear in the list of allowed sites as shown below.
- Click OK twice to save and exit.
Q: I can't see the whole course window on my screen
If you can't see the whole course, you should adjust your screen settings to make sure your monitor resolution is set to 1024x768. The following graphic explains how to change the settings.
Course Suggestions and Comments:
Q. What other courses will you be offering?
A. We plan to develop a full suite of CharityVillage Campus custom courses that are targetted at nonprofit professionals. Courses will cover fundraising, nonprofit management issues, board development issues and more. Check back regularly for updated course offerings.
Q. How do I make a suggestion for a course?
A. E-mail your course suggestions to us at campus@charityvillage.com
Q. Who should I contact if I want to write a course for you?
A. E-mail Judi Angel, FAHP, our Chief Learning Officer at judi@charityvillage.com for more information about becoming a course writer.
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