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Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!

Help

I had an account on the old CharityVillage.com site. Do I need to create a new one?How do I create an email search alert?How do I create an email search alert?Do you find jobs for people?I have a job interview and I can’t find the listing. Can you send it to me?Do you screen advertisers?What kind of jobs can I find on CharityVillage?What kind of jobs can I find on CharityVillage?Why don’t all job postings include the name of the organization? Is CharityVillage hiring? What kinds of salaries are common in nonprofits? Can you sponsor or help me immigrate to Canada? Why don’t all job postings include a salary range? Why don’t all job postings include a salary range? Why should I advertise my job on CharityVillage?Why should I advertise my job on CharityVillage?How much does it cost to advertise here?How much does it cost to advertise here?What kinds of postings are acceptable?How do I identify myself as either a nonprofit or a for-profit advertiser? Can I purchase multiple job postings as part of a package?Who can advertise jobs on CharityVillage?Who can advertise jobs on CharityVillage?How do I change the duration of a job posting? What does re-post mean?I thought I re-posted my listing. Why can’t I see it?How do I pause my job postings?Can I post a Request for Proposals (RFP)?We’re a really small organization. Can we have a free job posting?Do bilingual job postings cost more?Must I use all of the job info fields?Can I design my job posting any way I like?Will all of my contact information appear in the job posting?How can I write a more effective job posting? How can I write a more effective job posting? How long will it take for my ad to be posted?How do I apply a credit to my order? How can I pay for my job posting?Can I post a volunteer listing in the Jobs section?Do you offer translation services?Can you add another job category that fits my job posting?Can I copy a job posting that I’ve used before?I’ve taken over for someone else in my organization. How do I access their old listings? Can I reprint an article that’s published on CharityVillage?Can I reprint an article that’s published on CharityVillage?How can I manage my eNewsletter subscription?How can I manage my eNewsletter subscription?Do I have to register to use CharityVillage? What is MyDesk?How secure is my information? What is your privacy policy anyways?How do I change my password?How do I update my email address?I’m getting too many messages from you. How do I manage what you send me?What is eLearning?How much do courses cost?How can I pay for my courses?Is there a discount if I want to order a number of courses at once?What’s your refund policy?What kind of courses do you offer?What is a PIN code and how do I use it? Who teaches the courses?If the courses only take a few hours, why do I get access for three months?How can I tell if a course is suitable for my skill level?Can I print out course materials for personal reference?Can I earn Continuing Education Units (CEUs) or certification credits for eLearning courses?Should I take eLearning courses in a certain order?I’m running on a dinosaur of a computer. What are the technical requirements?Why doesn’t the course launch when I try to launch it? Help! I can’t see the whole course window on my screen.I’d like to recommend a course topic. Who should I pester?How do I take the exam for my eLearning course?How many times can I try the exam?I passed! Where’s my certificate?I just purchased an eLearning course. How do I access it?I just purchased an eLearning course. How do I access it?How can I add my organization to the directory?How can I update my organization’s information in the directory? How do I post an Event listing?Who can post an event?Who can post an event?Is there a fee to post an event?Is there a fee to post an event?Can I only post free events?Can I only post free events?Can you post my event listing for me?Can you post my event listing for me?Will all of my contact information appear in the event listing?Will all of my contact information appear in the event listing?Can you add another category that fits my listing?Can you add another category that fits my listing?Can I re-use an event listing that I’ve already created?Can I re-use an event listing that I’ve already created?How do I post a Volunteer listing?Can you post my volunteer listing for me?What if my listing is “Great For” everyone? Will all of my contact information appear in the volunteer listing?Can I re-use a volunteer listing that I’ve already created?How can I pitch a story idea?Can I comment on articles?Are comments moderated?Who will be able to see my comments?Can I comment anonymously?What is Village Vibes?I disagree with something in one of your articles. What can I do?Who decides what stories you publish on CharityVillage?What is Hot off the Web?How do eLearning courses work?How do eLearning courses work?Can I leave my volunteer listing up forever? Do you have Career Assessment resources?Do you have general job search resources?What kind of information can I find in CharityVillage Directories?What kind of information can I find in CharityVillage Directories?Do I have to include the salary range in my job posting?Do I have to include the salary range in my job posting?What kinds of volunteer listings are posted here?What kinds of volunteer listings are posted here?How do I change the size of my logo?What kinds of events are posted on CharityVillage?What kinds of events are posted on CharityVillage?What kinds of events are posted on CharityVillage?What else can I do on the CharityVillage website besides post a job?