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Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!


How long will it take for my ad to be posted?

It takes a maximum of one business day for us to review and approve your listings. Usually, we're much faster than that, and you'll see your listing up within an hour or two.

If there is a problem with your listing, we well try to contact you as soon as possible. Please be sure to include your own name and contact details in the My Account section of your profile so that we can reach you quickly.

If you don't hear from us via phone or email and don't see your listing on the public side of the site within one business day, please contact the HelpDesk.