Decorative Side Bird

Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!


How do I apply a credit to my order?

When you receive a credit from us, you will be advised of the discount amount to which you are entitled. You may redeem your credit when you post any future job ad. You may check the status of your credits at any time if you are logged in to your account by clicking on the Shopping Cart link.

Credits are applied by default, so just check your shopping cart and you should see Credit Applied under the Price section. If you need help applying your credit, please contact the HelpDesk.