Decorative Side Bird

Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!


What is a PIN code and how do I use it?

A PIN code is a unique identifying series of numbers/letters that indicates an individual has prepaid for one or more courses. Most commonly, someone in your organization may have a series of PIN codes which they can distribute to others in their organization in order to give them access to a CharityVillage eLearning course.

If you use a PIN code to select a course, you do not have to pay for it. It's already been paid for either by you or the individual who has given it to you.

How to sign up for a course using a PIN code:

1. Login to your account.

2. Go to My Desk and click on the graduate cap icon to see go to the My courses page

3. Right under the My courses header, you’ll see “I would like to ...” and a drop-down menu. From the drop-down menu select Redeem a PIN code and then click Submit.

4. A pop-up window will prompt you to enter your PIN code.

5. Enter the PIN code you have been provided with into the text box. Press SUBMIT.

6. You will see a list of courses that are available to you, based on the PIN you have entered.

7. Select your course by clicking on the course title. Your selection will be highlighted in orange. If this is the course you wish to take, select Redeem PIN. If you have made an error, select Cancel and reselect the appropriate course, then Redeem PIN.

8. After you have selected Redeem PIN, you will see a confirmation message that your course has been selected and added to your account. Select OK to return to the Courses tab in your account.

9. You will see the course in the list of My Courses. Whenever you're ready to get started, go to the Select drop down menu on the right, and select the Start/Resume option. Enjoy!