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Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!

Help

How do eLearning courses work?

Each course is self-paced, meaning that you can start or stop it anytime you like. Most courses take one to four hours to complete. Courses come with a three-month license, so you can log in and out as often as you like during the three months you have access to the course. 

As part of each course, you will find optional self-tests that you can complete along the way to make sure that you are retaining what you're learning. As well, you will find numerous downloadable resources that you can keep even after you have finished the course. These downloadable resources are in PDF format.  

At the end of most courses, you'll find an optional final quiz that will review the key learning objectives of the course. If you pass with a mark of 70% or greater, you'll be able to download a certificate of completion.


How do eLearning courses work?

Each course is self-paced, meaning that you can start or stop it anytime you like. Most courses take one to four hours to complete. Courses come with a three-month license, so you can log in and out as often as you like during the three months you have access to the course. 

As part of each course, you will find optional self-tests that you can complete along the way to make sure that you are retaining what you're learning. As well, you will find numerous downloadable resources that you can keep even after you have finished the course. These downloadable resources are in PDF format.  

At the end of most courses, you'll find an optional final quiz that will review the key learning objectives of the course. If you pass with a mark of 70% or greater, you'll be able to download a certificate of completion.