Decorative Side Bird

Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!


I’m running on a dinosaur of a computer. What are the technical requirements?

The technology requirements for these courses vary slightly from course to course. For most courses, you'll just need a web browser and a sound card with speakers or headphones. Please check the Minimum Requirements section of each course description for specific requirements for that course.

In general, for our courses, you'll need a computer with the following:

•    Flash Player 6.0.79 or later (Flash Player 7 or later recommended)

•    A modern web browser:

o    If you have a Windows PC: Internet Explorer 6, Internet Explorer 7, Firefox 1.x and later, Safari 3, Google Chrome, Opera 9.5

o    If you have a Mac: Firefox 1.x and later, Safari 3

o    If you have a Linux PC: Firefox 1.x