Decorative Side Bird

Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!


How many times can I try the exam?

You can try the exam three times. If you've tried it three times and haven't achieved the grade that you'd hoped for, we would be happy to reset the exam for you. Just contact your local account manager.