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Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!


I passed! Where’s my certificate?

Congratulations! Once you achieve the passing grade of 70% or greater, the drop down menu will provide you with the option to print the certificate in the Exams/Certificate section of your Courses. On your learner desk, you can also see how many attempts you've made at an exam, and each result.