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Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!


Who decides what stories you publish on CharityVillage?

That would be our marketing team, which currently includes Jen Ross, our marketing manager, and Marina Dawson, our marketing & community coordinator.

Together they are responsible for setting and maintaining CharityVillage’s editorial voice and direction, editing and approving content for publication, hosting/moderating live online events, creating and and distributing our eNewsletters and responding to inquiries from users and subscribers.

Have a question or comment? Send them a note at