Decorative Side Bird

Help Tutorials

We have recently updated our HelpDesk functionality to serve you better! Please access our new Help portal (opens in a new window.)

Our Help portal contains answers to many CharityVillage visitor questions and also allows visitors to submit questions that will be answered by our excellent Villagers in a timely fashion. Try it out!

Our National HelpDesk can also be reached by phone by calling 1-800-610-8134.

We are here to help!


How do I change the size of my logo?

Logos posted on CharityVillage must be a maximum file size of 500kb, with maximum dimension of 500 pixels wide by 300 pixels high. 

To change the size of your logo, open the image you'd like to use on your desktop. On a Mac, click Tools>Adjust Size and toggle to the correct size. Then click Save. On a PC, click Resize and toggle to the correct size. Save. 

More questions? Visit our help page.