Senior Advisor, Operations and Research

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Tungasuvvingat Inuit TI
  • Administrative / Clerical Support
  • Research
Full Time
  • Ontario - Ottawa Area - Ottawa
Experienced (Non-manager)N/A2019-08-122019-09-03

Role Summary

The Senior Advisor, Operations and Research directs the administrative and other non-clinical operations of the Mamisarvik Healing Centre program (MHC) including supervision and scheduling of staff involved in direct and indirect services to clients.

Responsibilities:

Program and Administration               

  • Maintain Quality Assurance of the MHC program and services
  • Manage any Accreditation process and activities as required
  • Participate in ongoing MHC program sustainability efforts
  • Participate at stakeholder tables to solidify broader health partnerships as required
  • Have input in program policy development
  • Assist with funder reporting requirements
  • Assist with proposals
  • Oversee maintenance of confidential client files and ensure compliance with privacy legislation
  • Ensure compliance with all mandated health and safety, legal and regulatory requirements related to working at Tungasuvvingat Inuit and in a trauma and addictions treatment program
  • Ensure all documents such as, but not limited to incident reports are documented and forwarded to funders as may be required
  • Assist in coordination of any On-the-Land component and involvement of Elders in programming
  • Participate in program evaluations in consultation with staff and management and utilize outcomes to make optimal changes to programming and operations
  • Ensure the collection and summarizing of client and service statistics/data on a regular basis
  • Ensure that TI management is kept fully informed of developments, progress and issues related to the MHC program
  • Help to maintain established collaborative relationships with community partners to enhance the daily operation and services of the program
  • Provide oral and written reports when required on the operation of the program as required and directed; participate in report preparation and annual reports for review and approval
  • Manage day-to-day program expenses in consultation with the Director, Finance
  • Monitor facility requirements and needs and communicate them in a timely fashion to TI Operations
  • Monitor and evaluate program performance through a range of measures, internal tools and external consultation, and communicate results to the Director of Healing and Wellness
  • Keep up-to-date with the latest research on healing and wellness strategies and provide feedback to management on possible areas for engagement
  • Maintain relationships with research partners and participate in forums focused on healing and wellness
  • Provide back up management support to other MHC staff when required

Personnel

  • In accordance with the policies and procedures of Tungasuvvingat Inuit, participate with TI Human Resources in the hiring of MHC staff as required
  • Ensure effective orientation and training that supports the development of new staff to enhance effective service delivery and meet program objectives
  • Provide direct supervision to staff and monitor staff attendance and punctuality
  • Ensure the development and distribution of staffing schedules, authorize staff timesheets and ensure they are forwarded to finance/HR for payroll processing
  • Address any staff scheduling issues as they arise
  • Encourage a shared decision-making approach to service planning and provision through ongoing interaction with staff.
  • Ensure staff understand and utilize MHC Operational Policies and Procedures
  • Participate in the updating of program policies and procedures as required
  • Evaluate and provide on-going feedback and coaching to staff on job performance
  • Promote teamwork and advise TI HR of any personnel challenges and other significant staffing considerations
  • Model effective resolution of conflict; follow TI mechanisms and processes for workplace conflict resolution and involve HR when necessary

Education and Experience

  • Completion of a diploma or degree in business or public administration, social work, human service management, or a demonstrably-related field.  Some combination of academic credentials and experience will be given consideration
  • Significant experience (5+ years) managing a program and program staff in a 24/7 operation
  • Experienced in budget preparation and oversight
  • Previous experience working in an Inuit organization is a definite asset

Knowledge, Skills and Abilities

  • Language skills:  fluency in English, written and oral required; Inuktitut language skills are preferred
  • Preference will be given to applicants of Inuit descent
  • Knowledge of Inuit culture and values
  • Knowledge of industry healing programs and approaches including traditional Inuit healing methods
  • Understanding of government systems, programs, policies and processes
  • Excellent interpersonal and team building skills
  • Excellent writing, verbal and presentation skills
  • Excellent organizational skills
  • Problem-solving, decision making and time management skills
  • Able to function effectively during situations that may become stressful
  • Police records check – vulnerable sector screening
  • Valid driver’s license and a reliable vehicle are definite assets

 Working Conditions

  • Comfortable office environment
  • May experience work pressures associated with difficult situations and/or deadlines
  • Work environment is a 24/7 residential healing facility

 Personal Characteristics

  • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions, which are timely, and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.

Please use the Apply Now button below
to be considered for this position.

Apply NowThis functionality is only available on a desktop or laptop computer.

Click here for important information about
applying for a job through CharityVillage.

997 views