Senior Advisor, Operations and Research

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Tungasuvvingat Inuit TI
  • Administrative / Clerical Support
  • Research
Full Time
  • Ontario - Ottawa Area - Ottawa
Experienced (Non-manager)N/A2019-08-122019-09-03

Role Summary

The Senior Advisor, Operations and Research directs the administrative and other non-clinical operations of the Mamisarvik Healing Centre program (MHC) including supervision and scheduling of staff involved in direct and indirect services to clients.


Program and Administration               

  • Maintain Quality Assurance of the MHC program and services
  • Manage any Accreditation process and activities as required
  • Participate in ongoing MHC program sustainability efforts
  • Participate at stakeholder tables to solidify broader health partnerships as required
  • Have input in program policy development
  • Assist with funder reporting requirements
  • Assist with proposals
  • Oversee maintenance of confidential client files and ensure compliance with privacy legislation
  • Ensure compliance with all mandated health and safety, legal and regulatory requirements related to working at Tungasuvvingat Inuit and in a trauma and addictions treatment program
  • Ensure all documents such as, but not limited to incident reports are documented and forwarded to funders as may be required
  • Assist in coordination of any On-the-Land component and involvement of Elders in programming
  • Participate in program evaluations in consultation with staff and management and utilize outcomes to make optimal changes to programming and operations
  • Ensure the collection and summarizing of client and service statistics/data on a regular basis
  • Ensure that TI management is kept fully informed of developments, progress and issues related to the MHC program
  • Help to maintain established collaborative relationships with community partners to enhance the daily operation and services of the program
  • Provide oral and written reports when required on the operation of the program as required and directed; participate in report preparation and annual reports for review and approval
  • Manage day-to-day program expenses in consultation with the Director, Finance
  • Monitor facility requirements and needs and communicate them in a timely fashion to TI Operations
  • Monitor and evaluate program performance through a range of measures, internal tools and external consultation, and communicate results to the Director of Healing and Wellness
  • Keep up-to-date with the latest research on healing and wellness strategies and provide feedback to management on possible areas for engagement
  • Maintain relationships with research partners and participate in forums focused on healing and wellness
  • Provide back up management support to other MHC staff when required


  • In accordance with the policies and procedures of Tungasuvvingat Inuit, participate with TI Human Resources in the hiring of MHC staff as required
  • Ensure effective orientation and training that supports the development of new staff to enhance effective service delivery and meet program objectives
  • Provide direct supervision to staff and monitor staff attendance and punctuality
  • Ensure the development and distribution of staffing schedules, authorize staff timesheets and ensure they are forwarded to finance/HR for payroll processing
  • Address any staff scheduling issues as they arise
  • Encourage a shared decision-making approach to service planning and provision through ongoing interaction with staff.
  • Ensure staff understand and utilize MHC Operational Policies and Procedures
  • Participate in the updating of program policies and procedures as required
  • Evaluate and provide on-going feedback and coaching to staff on job performance
  • Promote teamwork and advise TI HR of any personnel challenges and other significant staffing considerations
  • Model effective resolution of conflict; follow TI mechanisms and processes for workplace conflict resolution and involve HR when necessary

Education and Experience

  • Completion of a diploma or degree in business or public administration, social work, human service management, or a demonstrably-related field.  Some combination of academic credentials and experience will be given consideration
  • Significant experience (5+ years) managing a program and program staff in a 24/7 operation
  • Experienced in budget preparation and oversight
  • Previous experience working in an Inuit organization is a definite asset

Knowledge, Skills and Abilities

  • Language skills:  fluency in English, written and oral required; Inuktitut language skills are preferred
  • Preference will be given to applicants of Inuit descent
  • Knowledge of Inuit culture and values
  • Knowledge of industry healing programs and approaches including traditional Inuit healing methods
  • Understanding of government systems, programs, policies and processes
  • Excellent interpersonal and team building skills
  • Excellent writing, verbal and presentation skills
  • Excellent organizational skills
  • Problem-solving, decision making and time management skills
  • Able to function effectively during situations that may become stressful
  • Police records check – vulnerable sector screening
  • Valid driver’s license and a reliable vehicle are definite assets

 Working Conditions

  • Comfortable office environment
  • May experience work pressures associated with difficult situations and/or deadlines
  • Work environment is a 24/7 residential healing facility

 Personal Characteristics

  • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions, which are timely, and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.

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