Community Support Outreach Coordinator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Ottawa West Community Support
  • Community Outreach
  • Case Management
Full Time
  • Ontario - Ottawa
  • Ontario - Ottawa Area
Experienced (Non-manager)N/A2019-06-102019-07-01


Job Summary:

The Aging in Place (AIP) Program works to provide enhanced access to a broad range of community services for frail/at risk seniors living in Ottawa Community Housing. The Healthy Connections – Trillium will share the vision of the Aging in Place Program (AIP) and support the mission. He/she will work to enhance the dignity of clients and to foster a safe, supportive and positive environment for them.

Client Services

  • Becomes known to frail/at risk seniors in the buildings
  • Identifies isolated, frail/at risk seniors who need support
  • Facilitates access, refers and integrates tenants to community support services, building activities or other community services for frail/at risk seniors.
  • Plans, develops and implements HC-Trillium programs, special events and services
  • Consults with clients/tenants, caregivers, referring sources, as required
  • Meets with volunteers, clients/tenants, tenants association, paid workers, independent contractors, etc. to discuss program and services
  • Under the direction of the CSS Agency, acts as a resource to support employees, volunteers and contract workers

Public Relations

  • Communicates regularly with all key players (Ottawa Community Housing Worker(s), Tenant’s Association(s), Ottawa Public Health, Community Health Centres, other community partners to enhance the health and social well-being of seniors in identified buildings
  • Meets regularly with key players to problem solve, refers and draws on resources in order to meet the support needs of seniors
  • Works with the Tenants Association to implement programs and group activities in response to identified support needs as appropriate to HCHC Program


  • Collects and maintains program records, client files and statistical data, inventory control, volunteers, and paid workers/contractors
  • Maintains all appropriate client, data and statistical information and ensures adherence to Program Policies and client confidentiality requirements
  • Attends and contributes to monthly team meetings
  • Contributes to the establishment of policies and procedures related to the program and service area
  • Responsible for security and safety of all office equipment and resources, including financial resources


Education & Experience:

  • Degree/Diploma in one of the following areas: Social Services, Volunteer Management, Gerontology or Nursing
  • 1-2 years working with older adults or persons with a physical disability
  • Program development and facilitation
  • Client assessment and intervention
  • Crisis management
  • Money management and receipt reconciliation
  • Employee supervision and scheduling

Operational Requirements:

  • Clear Criminal Record Check
  • C.P.R and First Aid Certificate
  • Bilingualism (English & French)
  • Access to a vehicle is a requirement.

We thank all applicants, however only those chosen for an interview will be contacted. If contacted for an employment opportunity, please let us know if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. No phone calls please.


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