Assistant Manager - Career Paths Program

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Immigrant Services Society of BC
  • Program / Project Management
  • Employment Counseling
  • Program / Project Evaluation & Development
  • Supervision / Team Leader
Full Time
  • British Columbia - Vancouver & Lower Mainland - Vancouver
Manager (Supervisor of Staff)$25.51 - 27.88(Hourly)2019-06-112019-06-25

Summary:

Reporting to the Manager – Career Paths, Assists with the day-to-day operations of the program by supervising and/or co-ordinating the activities of Case Managers, Employer Relations Specialists, and Service Assistant(s) in the assigned location. Assists the Manager with recruitment of staff and program participants, curriculum development/enhancement, training implementation, project evaluations, and reporting/administrative functions. Assists with the preparation of program proposals, the annual budgeting process and provides input into enhancements to the program.

Responsibilities:

  • Assist Manager with recruitment of new staff including interviewing, reference checking etc. Supervises program staff by performing such activities as overseeing training and providing day-to-day operational guidance, monitoring and supervision. Provides input into and conducts performance evaluations for these staff in conjunction with the Manager.   Oversees volunteers assigned to the program.
  • Co-ordinates staff scheduling.
  • Reviews program client files to ensure files are completed and closed as per established procedures. Audits data entry into funder’s reporting system to ensure accuracy of data transferred. Forwards database requests or issues to the Manager for follow-up.
  • Provides assistance, crisis management and subsequent follow-up for high needs clients including co-ordinating interventions with appropriate agencies.
  • Monitors the progress of participants and consults with the Manager regarding any unresolved issues/problems.
  • Ensures that employment services and interventions provided are consistent with program objectives and funder’s prescribed process. Conducts internal audits for accuracy and completion of client files, as well as auditing internal processes to ensure program efficiencies and identify gaps. Submit reports and recommendations to the Manager.
  • Work with ERS staff to develop an annual employer engagement plan. Monitor the plan from a client perspective to ensure placement targets and met and from a employer perspective to ensure there is continued engagement.
  • Provides assistance in the development of activities related to training curriculum, lesson plans and handouts for the program.
  • Provides client individual and group counselling as required.
  • Submits narrative and financial reports to the Manager for inclusion in program reports. Identifies service gaps and makes recommendations to address these issues.
  • Coordinates the evaluation of participant progress, follow-up services including referrals of clients to appropriate post-program interventions and resolves any client issues consistent with ISSofBC’s policies and program guidelines.
  • In collaboration with the Manager, assists in program marketing, development of service enhancements and community partnerships, and evaluation of marketing initiatives.
  • May assist in the preparation of funding proposals and the annual budget. Signs off on financial approvals within designated monetary limit identified in the Accounting Policy and Procedures Manual.
  • Performs other related duties as assigned.

Qualifications:

University degree or post-secondary training in social services or other related field, or an equivalent combination of education, training and experience supplemented by a minimum of three (3) years recent, related experience in employment counselling and/or adult training OR a combination of education, training and experience acceptable to the employer.

Skills and Abilities:

  • Demonstrated supervisory experience including hiring, training, and staff evaluation.
  • Demonstrated ability to communicate effectively in both written and oral English.
  • Previous experience and demonstrated ability to work with sub-contractors.
  • Ability to deal effectively with clientele, staff and the public who come from diverse cultural and linguistic backgrounds.
  • Demonstrated knowledge of the labour market, including issues and trends.
  • Experience in cross-cultural counselling in addressing issues disclosed by multi-barriered clients
  • Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
  • Proficiency in all aspects of Microsoft Office Suite.
  • Possession of and the ability to maintain a clear provincial criminal record check.
  • Ability to set and maintain boundaries with clients and manage self-care.
  • Ability to travel to other ISSofBC locations as required.
  • Ability to carry out the duties of the position.

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