Director of Programs & Volunteer Services

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Nisbet Lodge
  • Healthcare: Other Staff Positions
Full Time
  • Ontario - Metro Toronto Area - Toronto
Manager (Supervisor of Staff)N/A2019-05-152019-05-24

Reporting to the Chief Executive Officer, the Director of Programs and Volunteer Services is responsible for the management and leadership of the Activation Department.  The person holding this position is required to manage and establish recreation, rehabilitation and leisure services as requested by the residents, to provide appropriate ethno-culturally sensitive recreation, leisure and educational opportunities based on and responsive to the abilities strengths, needs, interests and former lifestyle of the residents.  In collaboration with the interdisciplinary team, the Director of Programs and Volunteer Services will ensure and promote a range of programming and services that meet the individual physical, social, psychological, intellectual, cultural and spiritual needs and expectations of the residents in keeping with the Ministry of Health Long-Term Care Act and Regulations.  This includes promoting and fostering resident driven programs and care that reflects the values and preferences of the resident and is in keeping with the Mission Vision and Values of Nisbet Lodge.


  • Supervises, motivates and trains department staff, ensuring effective teamwork, high standards of work quality and organizational performance.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance and ensures appropriate discipline when necessary.
  • Recruits and selects volunteers; coordinates volunteer recognition program, and maintains up-to-date volunteer statistics
  • Supports and provides direction to Volunteers
  • Organizes and facilitates special events (e.g. Canada Day, Taste of the Danforth, community events etc)
  • Ensures accurate documentation of activity programs offered to residents
  • Works well as part of an interdisciplinary team and ensures the participation of activation staff at all resident care conferences
  • Provides input into and administers the annual budget for the department, and ensures expenditures are controlled and maintained within approved budget limitations.
  • Oversees the planning, effective organization and provision of Resident Services based on resident centered care.
  • Oversees needs assessment, planning, monitoring and enhancement initiatives for recreation and leisure activities, rehabilitation services, social work interventions, complementary care services, volunteer services and contracted services, which includes physiotherapy, occupational therapy, music therapy, art therapy, and spiritual and religious care.
  • Works in collaboration with the Chaplin to determine spiritually based programs
  • Effectively manages the volunteer program to respond to the residents' needs.
  • Ensures the supervision of student placements from community colleges and high schools, summer students and volunteers.
  • Facilitates the functioning of the Residents' Council
  • Maintains appropriate resident and department records
  • Ensures resident safety; reports and conducts investigation of unsafe practice and resident abuse; documents incidents in accordance with the Ministry of Health and Long-Term Care Standards.
  • Liaises with community groups, agencies, schools, universities and community colleges, staff, volunteers, residents and families.
  • Monitors resident satisfaction with programs and services and assists in resolving concerns and complaints
  • Demonstrates sensitivity in providing programs and services to a diverse population
  • Coordinates recreational services with other internal and external services or community agencies for Nisbet Lodge and McClintock Manor
  • Promotes the availability of appropriate programs to McClintock Manor Tenants
  • Supports Foundation fundraising efforts
  • Updates all social media accounts
  • Ensures compliance with the provisions of all applicable legislation and standards of the Ministry of Health and Long-Term Care.
  • Other duties as assigned


  • Must have a post-secondary diploma or degree from a recognized Community College or University with emphasis in Therapeutic Recreation or Gerontology.
  • Five years’ experience in Long-Term Care preferably in a management role
  • Experience working with the geriatric population experiencing cognitive impairment
  • Experience in program planning, documentation and evaluation of programs
  • Considerable experience in directing/supervising services of recreation, rehabilitation, and/or social work
  • Experience motivating, leading, supervising and/or managing staff in a fast-paced unionized environment
  • Excellent leadership, organizational and interpersonal skills
  • Ability to effectively communicate, both verbally and in writing, at the management level.
  • Ability to promote and foster effective teamwork and establish excellence in a customer service-oriented environment.
  • Demonstrates initiative and the ability to work independently and as part of a team
  • Excellent organizational skills and the ability to multi-task
  • Strong documentation skills and attention to detail
  • Innovative resident centered approach to programming
  • Genuine interest in the care of the elderly
  • Must be flexible and willing to respond to the needs of others
  • Ability to relate and empathize with the aging process
  • Ability to handle difficult and sensitive situations in a professional manner
  • Ability to articulate and demonstrate resident safety
  • Knowledge of applicable legislation (Long Term Care Homes Act, Occupational Health and Safety Act etc. )
  • Proficient in the use of various computer applications such as Microsoft Office Suite (e.g. Word, Excel, PowerPoint and Outlook)
  • Experience with Point Click Care and Activity Pro
  • PIECES,GPA and CPR certification
  • Knowledge of community resources
  • Must be comfortable working in a faith based environment
  • Ongoing professional development
  • Successful criminal reference check for vulnerable persons


Interested candidates, please submit your resume in confidence no later than Friday, May 24, 2019.

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