Senior Specialist, Peer Support

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Canadian Cancer Society (Ontario Division)
  • Program / Project Management
Full Time
  • Ontario - Metro Toronto Area
Experienced (Non-manager)N/A2019-02-122019-02-26


As Canada’s largest national health charity, we fund the most promising cancer research, champion cancer prevention efforts and deliver programs and services that benefit Canadians affected by cancer. Join us and you can work with passionate and committed individuals from coast to coast who are working towards a world where no Canadian fears cancer.

To learn more about us, visit


CCS is a national, community-based organization whose mission is the eradication of cancer and the enhancement of the quality of life of people living with cancer. CCS recognizes the important role peer support programming plays for people with cancer and their loved ones. That is why our Peer Support programs aim to offer people with cancer the ability to connect around their lived experience by phone, online and in person.

Presently, the Peer Support portfolio includes:

  • Online community -
  • Peer Match Program
  • Peer Support Facilitator Training Program
  • Hospital Onsite

Peer Support Programs are continually monitored for quality assurance, engagement and impact, and subject to change or expansion to meet the strategic mission goals of the CCS.

Reporting to the Senior Manager, Peer Support Programs, the Senior Peer Support Specialist will play a key role in supporting the work of the Senior Manager in achieving the strategic goals of each program in the Peer Support portfolio. 


1.       Program Leadership

  • Provide input on the development of program plans and communication strategies aligned with program priorities, and operationalize those plans as directed by the Senior Manager, Peer Support Programs Manages the communication of training, continuing education and engagement opportunities with internal and external stakeholders
  • Support the Senior Manager, Peer Support Programs, in updating training curriculum, guides and training materials for the Peer Support Facilitator Training program.
  • Support the team of trainers to ensure consistency of training outcomes and delivery standards, and logistics for training delivery
  • Contribute to continuous quality improvement and program evaluation practices, and actions identified from quality assurance outcomes
  • Ensure national program data is maintained
  • Liaise with national teams including Marketing, Communications, etc. to coordinate program promotion and outreach needs
  • Communicate CCS and program policies/procedures to program relationship owners
  • Coordinates and contributes to regular meetings of program stakeholders and ad hoc working groups as required

2.       Program Delivery

  • Supports team of provincial relationship owners (CCS staff), providing ongoing coaching and support to peer facilitators
  • Deliver in-person training workshop for facilitators across Canada
  • Contribute to peer support continuing education curriculum
  • Engage peer facilitators pre- and post-training for Ontario-based peer support groups, including addressing any issues and concerns in consultation with the Senior Manager, Peer Support Programs
  • Support the peer facilitators’ group to share knowledge, insights and tools in an online environment
  • Monitor the programs for quality and proactively identifies areas for quality improvement and risk management; problem-solves operational details as required
  • Network with others doing like-work to share best practices and exchange resources
  • Adhere to peer support standards, policies and procedures


  • Degree in social work, psychology, or an equivalent combination of education, training and experience
  • Experience with a collaborative working style in a team-based environment, with demonstrated ability to work with cross-functional work teams on projects
  • Experience in a volunteer-based and charitable organization that serves the supportive care needs related to a serious health issue; this experience gained in an oncology setting is an asset
  • Demonstrated commitment to, and knowledge of, peer-based program models
  • Public speaking, training & facilitation or adult education experience are required
  • Support group facilitation and/or peer support expertise are required
  • Ability to use sound judgment and maintain confidentiality
  • Strong communications skills with experience managing multiple stakeholders
  • Demonstrated ability to work under pressure and manage deadlines
  • Excellent organizational and multi-tasking skills
  • Proficient in use of Office 365 (Word, Excel, Outlook, PowerPoint)
  • Fluency in English is essential, fluency in French is an asset
  • A Criminal Records Check is required


CCS offers meaningful opportunities to make an impact in the fight against cancer. We are committed to fostering a culture that is inspiring, supportive and exemplifies our core values: CARING   COURAGE   INTEGRITY   PROGRESSIVE. 

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day. 


Qualified candidates are invited to submit their resume, cover letter and salary expectations by February 26, 2019 at: 

The Canadian Cancer Society is committed to employment equity and encourages applications from all qualified candidates. CCS will make available reasonable accommodations for people with disabilities upon request. 

We thank all candidates for their interest and advise that only those selected for an interview will be contacted. 

Please note that in keeping with the mandate of the Canadian Cancer Society to model and promote healthy lifestyles, employees are not permitted to smoke in or about Society premises or while carrying out CCS business.

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