Intake and Assessment Coordinator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Tungasuvvingat Inuit TI
  • Social Work
  • Case Management
Full Time
  • Ontario - Ottawa Area - Ottawa
Experienced (Non-manager)N/A2019-08-122019-08-26

It is the Mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country.

With over 30 years of highly successful experience in crafting the design, development and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

Position Summary

The focus of the Intake and Assessment Coordinator is to provide the most accurate and timely assessment of potential clients in a professional manner and to be the main and ongoing contact with the client and applicable outside agencies until the client is receiving treatment. Under the supervision of the Treatment Manager and working in collaboration with the clinical team, the Intake and Assessment Coordinator delivers intake services for potential and actual clients of the Mamisarvik Healing Centre Program.


  • Conduct client intake interviews
  • Provide information and referrals as needed
  • Update the client intake package, as required
  • Create and maintain a waitlist for prospective clients for the pre/day/residential treatment program
  • Maintain an “out-of-province’ and “no suitable” client list for internal use
  • Provide information and referrals as needed
  • Work closely with other organizations in the applicant referral process
  • Assist clients to complete application package for treatment
  • Make referrals to Service Access to Recovery (SAR) to complete the GAIN Q3MI ONT addiction assessments
  • Maintain a collaborative working relationship with SAR and upload all completed documents to the case management system
  • Make referrals to SAR’s Nurse Practitioner to ensure clients complete a health assessment and TB screening before admission to the program
  • Upload all necessary documentation to the case management system
  • Arrange and complete trauma and addiction assessments with clients
  • Complete a summary and recommendation report based on client information gathered from SAR’s treatment recommendation and the application package
  • Provide information and referrals to other TI services
  • Ensure that service is accessible to all Inuit, by accessing communication and interpretive services, as requested
  • Create a briefing package and summary of potential clients to the clinical team before each treatment cycle
  • Support client by working with community partners to resolve medical, legal, housing and financial issues that are barriers to treatment
  • Coordinate travel arrangements for clients outside of Ottawa
  • Maintain client files in compliance with organizational policy and Privacy Legislation
  • Collect and summarize client and service statistics and other data on a monthly, quarterly and annual basis
  • Ensure Counsellors and management are kept informed of developments, progress and issues related to client access to the program
  • May assess potential program participants onsite at Correctional facilities and continue contact with CSC for these client’s needs
  • Close inactive client files
  • Perform other duties as required and related to the position

Education and Experience

  • Bachelors’ degree in social work, counselling, addictions, human service management, or a demonstrably related field preferred. Some combination of a degree or diploma plus substantial experience may substitute for the bachelors’ degree.
  • Minimum 1 year of experience in community-based human services, preferably in the substance dependency or mental health field
  • Willingness and ability to work toward a relevant degree or diploma as part of career path if not able to meet the full qualifications for capacity building within the Inuit community
  • Certification in CPR, Crisis Prevention and Intervention, Suicide Prevention and Intervention, Safe Food Handling and other training as directed or provided by TI

 Knowledge, Skills and Abilities

  • Proficiency in the use of computers for word processing, spreadsheets, e-mail and Internet
  • Fluency in English and Inuktitut, written and oral is preferred
  • Highly organized and able to maintain accurate and up-to-date filing systems
  • Knowledge, respect and appreciation for Inuit culture and values and exemplifying IQ
  • Knowledgeable regarding unique needs and issues impacting Inuit communities
  • Knowledge of addictions, bio-psycho-social-spiritual influences and effects of dependencies and the range of treatment options
  • Knowledge of the impacts of abuse and childhood trauma and the range of treatment options to address symptoms of post-traumatic stress
  • Above average interpersonal and communications skills
  • Ability to obtain a police records check – vulnerable sector screening
  • Ability to meet attendance required for work
  • Valid Driver’s License without restrictions
  • Eager and able to work collaboratively with the entire staff team and very closely with the Administrative Assistant to ensure client needs are met both inside and outside of the program.

 Working Conditions

  • The Intake and Assessment Coordinator works in a comfortable office environment, with steady interaction with clients, staff, visitors and callers
  • Potential exposure to crisis and risk situations
  • Occasional travel may be required.

 Deadline for applications is August 26, 2019

Preference in hiring will be given to qualified Inuit candidates, applicants are encouraged to self-identify.  The applicant hired for this position will be required to obtain a vulnerable sector police records check with results acceptable to TI.  We thank all interested candidates in advance, but unfortunately, we are only able to respond to those selected for an interview.

Accommodations for applicants with disabilities is available upon request.


Please use the Apply Now button below
to be considered for this position.

Apply NowThis functionality is only available on a desktop or laptop computer.

Click here for important information about
applying for a job through CharityVillage.