Casual Intake/Booking Staff -- Abortion Clinic

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Choice in Health Clinic
  • Administrative / Clerical Support
  • Customer Service / Support
  • Healthcare: Other Staff Positions
Casual / On Call
  • Ontario - Metro Toronto Area - Toronto
Entry LevelN/A2019-04-262019-05-31
Relief Intake/Booking

Are you pro-choice? Do you possess excellent customer service and medical administrative skills? Are you looking for casual work? If you said yes, then this position might be for you!

Choice in Health Clinic is a non-profit, client-centred clinic providing surgical and medication abortions.

We are currently seeking Relief Intake/Booking staff to provide casual staffing support.

About the position:

The Booking Coordinator and Intake Counsellor are two different positions at the clinic; however, relief staff are trained in both roles.

In these roles you will:

  • Manage electronic scheduling
  • Maintain an empathetic, professional and non-judgmental tone
  • Assess caller needs and eligibility and book appointments accordingly
  • Provide comprehensive information about clinic services, clinic processes and abortion methods to callers
  • Provide brief psychosocial counselling to callers, when appropriate
  • Manage client intake
  • Maintain clinic security measures at all times

For these roles you will need:

  • Experience booking appointments and/or managing systems in an office or clinic setting; experience managing or using a computer booking system (ABELMed experience an asset)
  • Experience providing administrative support
  • Exceptional telephone communication and interpersonal skills
  • Excellent data entry skills
  • Superior customer service philosophy and practice
  • A commitment to working within an anti-oppression framework
  • A solid pro-choice philosophy
  • The ability to build a trusting and supportive short-term relationship with clients

Hours of Work: Relief staff work on an as-needed basis. There is no set number of hours available.

Rate of Pay: $18.00 an hour (plus 4% vacation pay)

Choice in Health Clinic strongly encourages applications from members of equity-seeking groups. Please submit your cover letter and resume as one document to

In your cover letter you must include a statement describing your pro-choice philosophy as it relates to abortion; applications without this requirement will not be reviewed.

Application Deadline:   Friday, May 31, 2019

Please let us know if you require accommodation during any stage of the hiring process.

We thank all applicants for their interest; however, only those applicants selected for an interview will be contacted.