Floor Counsellor

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
The Salvation Army
  • Social Work
Casual / On Call
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)N/A2019-02-192019-04-20

This position is responsible to supervise and support clients in residence, as well as manage the safety and security of the residential treatment floors after office hours.


  • Appropriately model healthy life skills and socialization to clients
  • Provide support to clients in residence and ensure guidelines are followed
  • Process client belongings on discharge, & provide support to former clients by telephone
  • Admit and orient new clients to the residential floors
  • Manage the safety and security of the residential treatment floors after office hours, including supporting Residential Care staff in case of emergency
  • Manage interpersonal crisis and conflict situations among clients
  • Manage behaviour modification strategies with clients (positive and negative consequences, warnings and discharges) in consultation with team and supervisor
  • Effectively and safely manage distribution of client medications
  • Supervise client urine screens, breathalyzers and smokerlyzer
  • Conduct searches of client belongings and rooms in accordance with policy
  • Serve meals & perform housekeeping duties, ie. stock supplies
  • Train, assign and supervise client chores and work therapy
  • Review and complete clerical duties as necessary (log & communication books, catalyst data, email reports)
  • Provide clear and objective reports and documentation regarding client observations and interactions
  • Maintain ongoing communication with other members of the treatment team
  • Maintain a smoke, drug and alcohol free lifestyle while on Salvation Army property and on duty


  • Degree or diploma in one of the human services professions
  • Education and experience in working with men with addiction and mental health issues
  • Excellent oral and written communication skills
  • Education and experience in basic counseling skills, and knowledge of Abstinence Based Model of Treatment
  • Crisis/Conflict Management Skills
  • Diversity awareness and appreciation
  • Strong interpersonal and teamwork skills
  • First Aid/CPR Certification
  • WHMIS training an asset
  • Clear CPIC
  • Proficient with Windows based computer systems, MS Word, e-mail and data entry, Catalyst

The Salvation Army will accommodate candidates as required under applicable human rights legislation.  If you require a disability-related accommodation during this process, please inform us of your requirements.

PLEASE NOTE:  Toronto Harbour Light Ministries is a Smoke and Tobacco-Free facility. 

We thank all applicant, however, only those candidates to be interviewed will be contacted.


Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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