Lead, Donor Engagement (Philanthropy)

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Canadian Blood Services
  • Administrative / Clerical Support
  • Community Outreach
  • Fundraising / Giving
  • Healthcare: Other Staff Positions
Full Time
  • Ontario - Ottawa Area
Experienced (Non-manager)N/A2019-08-092019-08-23

Join Canada’s Lifeline!

We’re seeking a Lead, Donor Engagement to join our Philanthropy team.

Be part of a dynamic, innovative, collaborative, diverse and caring organization committed to saving and improving the lives of Canadians. We are the connection between the sincere generosity of donors, and the heartfelt appreciation of recipients. Thousands of Canadians depend on our programs every day for reliable access to safe blood, plasma, stem cells, organs and tissues.

As a member of Canadian Blood Services, furthers the Mission, Vision, Values and objectives of the organization in the delivery of products, processes and services that meet or exceed customer’s expectations in accordance with Canadian Blood Services Corporate Quality Policy.

The Lead, Donor Engagement (Philanthropy) is responsible for managing the maintenance and growth of philanthropic donor relationships through a detailed moves management process within the philanthropy department. The incumbent is responsible for providing effective project management and process management for the development and implementation of key philanthropy processes including: financial donor acquisition; prospect management; moves management of financial donors; financial donor stewardship and recognition. S/he is responsible for driving activity to meet all financial targets and donor engagement metrics for fundraising programs such as: 3rd party events; mid-level giving; major and leadership giving; corporate giving and sponsorships; and any major fundraising campaign. S/he is also responsible for the development and tracking to performance metrics of a comprehensive stewardship and recognition program to ensure increasing financial support for the organization.

The Lead, Donor Engagement (Philanthropy) is responsible for identifying, researching and analysing prospects for major and leadership gift cultivation, engagement and solicitation. S/he provides high level support and engagement recommendations for the executive management team, all members of the philanthropy department and volunteers, to equip them with the pertinent information and tools to engage financial donors and solicit financial donations to help the organization deliver on its strategic plan. The incumbent is responsible for enhancing financial donor engagement by educating and interacting with financial donors and prospects to showcase the impact of their donation on the organization and the patients served. S/he also identifies and implements improvements to processes and systems to enhance the efficiency of the department.

The Lead, Donor Engagement (Philanthropy) plays a critical role in developing and nurturing a philanthropic mindset at Canadian Blood Services, through relationship building and retention of both internal and external financial donors and stakeholders, while promoting the organization as a charity worthy of financial support.

Are you ready to embark on a meaningful and inspiring journey, where what you do matters? Be part of Canada’s lifeline. Because we can all be the reason, the connection, that keeps Canadians living.


  • Drives action and manages activity to support key activities/initiatives/programs across the philanthropy department to ensure achievement of donor engagement objectives and financial targets.
  • Manages the development, implementation and continuous improvement of streamlined workflows and processes to enhance the efficiency and effectiveness of the
  • Liaises with staff at all levels to gather and verify source
  • Tracks current donor activities to ensure financial donor engagement is maximized at all points in the donor pipeline.
  • Identifies donors on the threshold of a new category of giving and recommends targeted engagement strategies
  • Gathers complex quantitative and qualitative data and presents material in concise and comprehensive manner
  • Increases revenue to the regional third-party events strategy by developing and managing program
  • Develops, implements, tracks and reports on performance of the financial donor stewardship plan and recognition plan to deepen engagement of donors
  • Performs research to inform activities of the philanthropy department, by using a variety of media and sector-specific databases

Required Skills: 

  • Ensure confidentiality when working with sensitive information especially financial donor information;
  • Strong customer service orientation when interacting effectively with financial donors, varied internal and external constituencies, and a wide range of stakeholders;
  • The ability to understand the “big picture” and the role philanthropy plays in promoting the organization’s brand and benefitting patients;
  • Superior ability to conceptualize, analyze, simplify and communicate written and numerical data from varied sources, including the ability to produce clear and concise documents and reports.
  • Ability to conduct business professionally and develop strong working relationships with staff, all levels of management, volunteers and other key stakeholders such as sophisticated financial donors and corporate partners at the executive level;
  • Strong attention to detail and accuracy while under pressure of deadlines and deliverables is essential
  • Excellent planning and organizational skills;
  • Ability to work independently as well as collaboratively and to manage multiple, sometimes competing, priorities;
  • Effective interpersonal communication and writing skills;
  • Strong attention to detail and accuracy while under pressure of deadlines and deliverables is essential;
  • Adept at independent problem solving with excellent judgment in situations requiring initiative;
  • Demonstrated competency in event management as it relates to donor stewardship and prospecting
  • Demonstrated competency with Raiser’s Edge software, including reporting, and moves management.
  • Demonstrated competency in project management, including financial acumen;
  • Strong interpersonal and communications skills, both written and verbal, in English; French language skills an asset.

Education, Training, and Experience:

  • Post-secondary level education in a relevant discipline from a recognized academic institution;
  • A minimum of seven years of experience, preferably in a not-for-profit environment: fundraising, donor relations, pipeline development, campaign management, volunteer management, and/or related field;
  • Extensive knowledge of Raisers’ Edge, wealth indicator/giving history databases (eg. iWave), Microsoft Office software, internet browsers;
  • Solid understanding of fundraising principles and the importance of relationship building;
  • Understanding of current CRA regulations regarding philanthropic donations, in-kind donations and corporate sponsorships is required;
  • Degree/diploma in Philanthropy, Donor Relations or Volunteer Management required;
  • CFRE designation considered an asset;
  • Demonstrated ability to develop and execute a donor stewardship program and recognition program including giving circles;
  • Project management and financial management experience considered an asset
  • Equivalent combination of education and experience will be considered

To Learn More about This Opportunity

Please visit www.blood.ca/careers selecting Lead, Donor Engagement (Philanthropy) to apply directly. For more information, please contact Cassandra van den Heuvel Talent Acquisition Specialist with Canadian Blood Services by email at cass.vandenheuvel@blood.ca