Shelter Support Worker – Legal Services Support Worker (Contract Position)

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
YWCA Toronto
  • Legal: Other Services
  • Social Work
Contract - Full Time
  • Ontario - Metro Toronto Area
Entry LevelN/A2019-05-142019-05-27

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women back from achieving equality.

Internal and External Job Posting

Shelter Support Worker – Legal Services Support Worker
(Contract Position)
YWCA Arise

Employment Type:                          Full-Time, Contract (July 2, 2019 to January 15, 2020)

Work Hours:                                     35 hours per week (day, evening, and weekend; on-call responsibilities)

Salary:                                                $27.56 per hour (Level 6)

Location:                                            Confidential Address - Downtown Toronto

Application Deadline:                     Monday, May 27, 2019


Reporting to the Manager of Arise and December 6th Fund, the Shelter Support Worker – Legal Services Support Worker is a specialist in the area of legal systems support. This position works within a collaborative team to provide meaningful and relevant services within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. She acts as a resource to staff and clients and is responsible for providing a full range of services which includes general intake duties and support through the various legal systems.


YWCA Arise is a twenty-four hour staffed emergency shelter that proves safe refuge, crisis counselling, and specialized support to abused women and their children who are fleeing violence.


  • Applies knowledge of the issues of trauma and the dynamics of woman abuse to develop and implement effective support strategies;
  • Participates in case conferences and acts as an advocate on behalf of residents;
  • Interviews, conducts preliminary assessments and identifies clients’ needs in the areas of trauma support and woman abuse;
  • Uses mediation and counseling skills to maintain a co-operative, supportive and productive house environment;
  • Provides information and referrals as required; liaises with professionals and agencies in the community to facilitate the access to services as required by the clients;
  • Applies knowledge of legal processes to assist and link clients to relevant legal services in the areas of: immigration and refugee, family, child protection, criminal, Landlord and Tenant law counseling, and acts as a resource to staff and clients;
  • Provides daily support services to residents (e.g. weekly allowance, TTC tickets/tokens, 1st aid and assists with completion of forms and statements);
  • Works with the women individually and/or in groups to develop improved social and living skills by assisting them to: set goals, follow through on plans, discuss alternatives and make choices and decisions;
  • Develops, implements and evaluates workshops and groups that provide information about legal systems including family court, criminal court and immigration, refugee issues, as well, life skills, and trauma/woman abuse issues, and collaborates with other YWCA programs in these areas;
  • Has working knowledge of the Child and Family Services Act;
  • Ensures that client, workshop and program notes are accessible on designated shelter software.


  • In-depth knowledge of an academic discipline normally acquired through completion of a clinically supervised undergraduate degree (e.g. BSW) and has an analytical framework that identifies clients’ relation to social systems and the demonstrated practical application of this framework;
  • Knowledge of legal systems and processes pertaining to newcomers, refugees and individuals who have precarious immigration status, legal Court systems (family, child protection, criminal, immigration and refugee), legal aid assistance and the Landlord and Tenant Law;
  • 1 to 3 years’ experience in counseling and group work with clients at risk with demonstrated ability to work under pressure (with a focus on immigration and refugee issues);
  • Familiarity with the Immigration and Refugee Law Act;
  • Completion workshops and courses pertaining to newcomers, refugees and individuals who are non-status;
  • Knowledge of community resources and supports for marginalized women/families;
  • Specialized knowledge on sponsorship and the correlation with Violence Against Women;
  • A certificate in trauma response would be an asset;
  • In-depth knowledge of the dynamics of woman abuse and trauma required;
  • Demonstrated experience in the development, delivery and evaluation of workshops and groups;
  • Counselling approach that is flexible, de-escalates tension, teaches conflict resolution and is focused on success;
  • Ability to deliver culturally sensitive services in a multicultural environment;
  • Ability to work with an anti-oppression and feminist framework;
  • Knowledge and understanding of mental health issues, advocacy, employment, child development and parenting, children’s programming and/or substance abuse issues would be an asset;
  • Ability to handle crisis situations effectively both in person and by telephone;
  • Excellent written and verbal communication skills;
  • Proficiency in Microsoft Word, e-mail and the Internet;
  • Ability to maintain a positive approach and a professional manner at all times;
  • Knowledge of a second language an asset.


Please submit your cover letter and résumé by Monday, May 27, 2019 to: Leslie Russell, Manager of YWCA Arise and December 6th Fund at

Please quote JOB ID number ARIS0225 and your name in the subject line.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.