National Program Manager (Bilingual)

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
YMCA of Greater Toronto
  • Child & Youth Worker
  • Community Outreach
  • Counselor: Youth
Full Time
  • Ontario - Metro Toronto Area
Manager (Supervisor of Staff)N/A2019-04-022019-04-26
Job Posting #0895

YMCA of Greater Toronto




(Regular Full Time)

Effective: Immediately

Reports to: Senior General Manager National Programs  

Location:  Yonge Street YMCA, Toronto


Why work for our Y?

YMCA of Greater Toronto aspires to be a great work place through an environment that embraces diversity and social inclusion, valuing differences and supporting full participation by all employees. The YMCA provides more than 6,000 employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. The YMCA works to build strong kids, families and communities. This is achieved through a shared culture and values. We recognize the contributions of our staff through innovative practices, great benefits and growth opportunities.


Nature & Scope:

The YMCA Summer Work / Student Exchange is a national exchange program offering opportunities for youth to improve their second language skills while gaining important employment experience. Participants are Canadian youth, 16 or 17 years of age that will exchange with another community in Canada for 6 weeks during the summer. Youth are twinned with a community in another province where the other official language predominates, and are provided with both a homestay and employment opportunity to deepen the cultural and language experiences through intensive immersion. Effectively, there are well over 5000 stakeholders (youth, families, staff and employers) directly involved in the Program each year.

The Manager provides leadership to this government-funded program ensuring program objectives are met and compliance with the contribution agreements/ contracts is achieved, and provides leadership to program direction and policy development. The Manager oversees and supports program staff in the national office along with 120 seasonal part time staff. The position is also responsible for managing and maintaining relationships with government representatives and those of other third party relationships such as the program’s travel agent. The Manager promotes YMCA programs to the community, employers, business groups and other individuals and organizations in order to market the programs to those in positions to assist the Association in achieving our Strategic Outcomes.



Ensures compliance with all terms of the government contribution agreement/contracts including national and provincial targets, expenditure of contribution funds, and financial and statistical reporting. Ensures regions meet all fiscal, and participant targets as established by the YMCA of Greater Toronto and in contribution agreements/contracts. Maintains third party contracts and relationships with programs security company, travel agent and VIA Rail. Meets with funder to review program results of contribution agreements; ensures that required statistical and year-end reports are completed and submitted to funder on time.

Develops financial systems and maintains financial reports in line with YMCA policies and procedures. Monitors and tracks program budgets ensuring accuracy in spending. Ensures that expenditures meet with obligations as set-out in contribution agreements. Responsible for the preparation of funding proposals. Approves monthly financial reports and cash flow statements and completes reconciliation within established timelines. Ensures submission of invoices, expense forms and statistics from regional offices.

Develops a national promotions and communications plan ensuring that marketing and outreach initiatives achieve national and provincial targets including achieving a national participant target of over 650 youth.

Supervises and develops effective staff teams representing over 120 staff that will deliver a quality program nationally. Guides, motivates and inspires self and others to take action to achieve desired outcomes through proactive and supportive personal development, performance management and training programs. Problem solves issues related to staff performance. Responsible for administrative duties related to hiring and payroll for 120 seasonal part time staff across Canada. Responsible to ensure that adequate supervision of staff program locations nationally occur to reduce risk and ensure the program is delivered in a safe and responsible way.

Develops tools including program, employer and staff manuals and designs and initiates program innovations to ensure effective high quality program delivery. Oversee and sets standards for staff training across Canada prior to program start ensuring thorough knowledge of expected program outcomes and expected practices and processes this includes developing training guides and supporting regional office training to front line staff.

Effectively trouble-shoots and problem-solves issues as they arise and keeps the Senior General Manager advised. Is on-call 24 hours a day during the 6 week program. Monitors and supports the delivery of the program including visits to local delivery sites and to regional offices. Travels to major sites as required, connecting with program staff to assess performance, resolve challenges and identify opportunities for improved effectiveness. Provides support to staff teams on travel days, ensuring program participants are accounted for and safe travel is occurring.

Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.

Ensures the health, safety and well-being of all children, youth and vulnerable people in YMCA programs. Commits to the professional responsibility of maintaining knowledge of legislation, policies and procedures, child and youth development and best practices to best serve and protect children, youth, and vulnerable people.

Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.

Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.

Other duties as assigned.



  • University Degree preferred or completion of Community College Diploma in Career Planning, Business, Human Resources Management, Social Services, Sales and Marketing and/or related fields
  • Three years experience in program development and staff management
  • Excellent financial management skills including demonstrated experience managing program budgets
  • Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members including participants, staff and volunteers
  • Ability to communicate fluently in both official languages (French fluency required)
  • Excellent written communication skills
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
  • Experience in crisis management
  • Excellent planning and organizational skills
  • Demonstrated ability to successfully lead teams
  • Knowledge of employment and community services and related legislation
  • Knowledge of legislation pertaining to managing Human Resources
  • A proven track record of managing programs with teens and young adults to reduce harm and build assets
  • Experience in planning and delivering training programs to multiple staff teams
  • Ability to travel throughout Canada, including holidays and weekends
  • The position requires the following Core Association Competencies: superior competence in: Ethics and Self Management; Relationship Building and Partnering; Teamwork and Collaboration; advanced competence in: Effective Interpersonal Communications; Being Member Focused; Being Results Focused; Valuing Diversity and Social Inclusion; Association Management and Stewardship; Leadership; People Management; Planning and Initiative; Strategic Orientation and Change Management; Relationship Building and Partnering; and Cross Functional Integration


Please send résumé and cover letter quoting job posting #0895 by Friday, April 26, 2019 to:

Darryl Sherwin

Senior General Manager, National Programs

300 – 2200 Yonge St.

Toronto, ON M4S 2C6

Fax: 647-439-4502



Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.


About the YMCA of Greater Toronto:

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plans Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps. 

When you support the YMCA of Greater Toronto’s Annual Giving, you help us ensure more children, youth and young adults have the chance to be healthy… and so much more. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.