Relief Drop-In Worker

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Parkdale Activity-Recreation Centre
  • Social Work
  • Customer Service / Support
  • Healthcare: Personal Support Worker / Caregiver
Casual / On Call
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)$22.03(Hourly)2019-01-112019-02-10


The Relief Drop-In Worker assists the drop-in teams to ensure the smooth operation of the Drop-In program and its related services to PARC members (a member is defined as any or all of the following: psychiatric survivor, marginalized, homeless/under-housed or socially isolated person).

Responsibilities: Relief Drop-in Workers carry out a variety of duties during drop-in operations including direct/personal member support, crisis interventions, responding to member concerns and making recommendations for further support activity and follow-up to the core drop-in team. Relief staff carries out various assigned tasks supporting different aspects of the weekend or weekday drop-in program on a shift by shift basis.  

The Relief Drop-in Worker provides support and friendly contact for all members using the centre. They share responsibility with full and part-time staff for the safety and preservation of a healthy space and access to PARC for all members. Relief staff may also be directed to assist with PARC group and recreational programs.

Relief Drop-in Workers will assist in the development of community resources, use creative strategies to address systemic issues, and contribute to public education and awareness.  

The practice of the Relief Drop-In Worker is guided by the agency’s standards (policies & procedures) and relevant legislation including the Mental Health Act and professional standards and ethics.


  • Minimum of 2-3 years direct experience in a community mental health or community development setting with marginalized people, socially isolated adults, psychiatric survivors and homeless/under-housed people or combination of experience;
  • Post-secondary education in a related field or specialized training in Psychosocial Rehabilitation, Vocational Rehabilitation, Individual and Family Counseling, Community Economic Development, Trauma-informed counselling. Completion of post-secondary education in a related field or postgraduate specializing in Individual and Family Counselling, Social Recreation, Community Development, Crisis Prevention and Intervention.
  • Sound knowledge of the issues presented by psychiatric survivors & marginalized people who have been homeless or under-housed and pertinent legislation. Broad experience with individual, family, and systems advocacy. Counselling, crisis prevention and intervention experience.  The ability to demonstrate sound judgment.
  • A justice-based analysis of social service provision, experience in navigating systemic barriers to resources and experience providing personal support for high need /high-risk populations, gained either through life experience, front-line work, social work education or some combination of the above. 
  • Excellent communication skills, organizational skills, written skills, and computer skills.
  • Ability to work effectively in a high-stress environment.
  • Experience with supporting and overseeing the work of member workers and volunteers.
  • Experience with housing, especially eviction prevention and income security.
  • Understanding the multicultural issues and the unique needs of various geographic areas in Toronto.
  • Experience with advocacy or community organizing.

Hours of Work:

The Relief Drop-In Worker has work schedules developed on a monthly basis and/or is called in for shift work as needed. Shifts are primarily between the hours of 9 am and 9 pm Monday through Sunday.  Relief schedules for program operations provide a minimum of 4.0 hours per shift with hours of work increased up to a full working day (7.5 hours) as the need for this arises.

Wage:  $22.03/hour + 4% vacation pay

A cover letter is required.


Parkdale Activity-Recreation Centre promotes the principles of and adheres to the tenants of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colours, ethnic origins, religions, disabilities, and sexual orientations to apply.  We recognize that equitable access to employment is an agent in social change.

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