Housing Outreach Worker

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Canadian Mental Health Association
  • Housing Services: Emergency Housing Worker, Host / Family Home Provider
  • Community Outreach
  • Healthcare: Mental Health, Psychiatry, Psychology, Clinical Therapy
Full Time
  • Ontario - Metro Toronto Area
Experienced (Non-manager)N/A2019-11-292019-12-13


Mental Health and Justice Initiative/Homelessness Initiative

(Full Time – 18 Month Contract) 

The Canadian Mental Health Association Toronto Branch is a non-profit community based mental health agency providing a wide range of services across Toronto. This position will be part of a team of Housing Outreach Workers and Residential Workers providing community based housing services to individuals who suffer from severe mental illness and are living independently in the community.

Why Choose CMHA - Toronto?

  • HOOPP Pension Plan
  • Work-life balance
  • Opportunities for Career Learning and Advancement


  • Assessment of housing and support needs of people referred to CMHA/Toronto Housing Services
  • Assistance and liaison with other services needed to secure housing
  • Linkage to support services as needed
  • Periodic unit inspection to ensure health and safety conditions are being kept
  • Acting as an agent on behalf of the landlord.
  • Responding to crisis calls placed by building staff
  • Acquiring housing stock and maintaining ongoing partnerships with various property management organizations
  • Keeping accurate, up to date information on their case load available on a database
  • Rotational 24-hour pager coverage


  • Post Secondary Degree/Diploma in Social Services or a related field
  • Experience providing community based direct service to adults with mental illness                                                                                                                                                                                                                 


  • Knowledge of the Residential Tenancy Act and supportive housing
  • Knowledge of the criminal justice system, concurrent disorders and issues affecting the homeless
  • Knowledge of the Ontario Support Disability Program and Ontario Works
  • Familiarity with homeless outreach initiatives and the shelter system
  • Understanding of recovery principles and their application to people with mental illness
  • Good written and verbal communication skills
  • Excellent interpersonal and conflict resolution skills
  • Ability to work effectively in a team as well as independently
  • Strong organizational skills
  • Ability to foster and maintain relationships with the corporate sector and community agencies
  • Ability to communicate in a second language is an asset
  • Some evening and weekend work

A car and valid drivers license is required

Salary Range:  $48,609 - $60,288

The Canadian Mental Health Association is an equal opportunity employer and encourages applications from equity seeking groups including qualified individuals with personal experience of the mental health system. If you are contact by our offices regarding a job opportunity please advise prior to the interview should you require any accommodation.

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