Case Manager

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Parkdale Activity-Recreation Centre
  • Case Management
  • Community Outreach
  • Crisis Intervention
  • Social Work
Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)$46,715 - 54,5582019-03-042019-04-08


PARC’s Case Management services offer one-on-one support to adults who have serious mental health and/or substance use challenges. Our services promote independence and encourage members to build a circle of care that meets their needs.


  • Provide one-on-one case management support for members including informal counseling, outreach, on-going assessment, goal planning, referral, development of support systems, system navigation, ;
  • Develop and implement care plan’s (using the Ontario Common Assessment of Need OCAN);
  • Support activities geared toward establishing and maintaining an independent, healthy lifestyle with a particular emphasis on primary health care, mental health, community engagement, capacity-building, conflict resolution, crisis management and life skills;
  • Establishes case management links with other resources, and assists clients in creating, maintaining and coordinating a circle of care;
  • Collaborates with other systems, organizations and individuals from courts, probation, safe beds, hospital and community to ensure a well-coordinated service system;
  • Supports the client’s desire for independence, dignity and Recovery goal setting;
  • Case notes and statistical reporting in pirouette in an accurate and timely manner; Completes additional structured assessments as required
  • Work collaboratively with an interdisciplinary team to ensure a high level of service;
  • Stay informed of developments and research in mental health, substance use, housing and other relevant services/resources;
  • Participate in relevant training and workshops to support professional development and skill building.
  • Other duties as assigned.


  • 3-5 years (full-time) related experience in direct service delivery to adults with serious mental illness/substance;
  • 3-5 years Case Management experience with venerable populations,
  • Preference will be given to candidates with a background in nursing (RPN or RN),
  • Knowledgeable about psychiatric medications and their side effects,
  • Knowledgeable about chronic health conditions including Diabetes, Heart Disease, MRSA, liver disease, dementia, etc
  • Knowledgeable about primary health conditions including cellulitis, COPD and other breathing conditions, basic healthy living information and goal setting, etc.
  • Working knowledge of best practices about mental health, substance use, harm reduction, trauma and therapeutic relationship;
  • Must have excellent communication and organizational skills;
  • Must be able to use creative strategies to address systemic barriers/access community resources and improve the quality of life of people served;
  • Must have demonstrated the ability to provide personal support with empathic and caring skill;
  • Ability to work effectively in a high-stress environment is essential
  • Strong ability to work within a collaborative, interdisciplinary team environment
  • Excellent problem solving, communication and interpersonal skills
  • Good time management skills and the ability to prioritize workload as needed
  • Familiar with professional standards of case notation, documentation, and assessment
  • Knowledge of and sensitivity to issues of gender, race, sexual orientation and multi-cultural issues is required
  • Fluency in a second language is an asset

Work Conditions/Hours:

  • Work will be carried out mainly in the community; workers should be prepared to be in clients’ homes, hospitals, community agencies, shelters, outside, boarding homes, etc;
  • Travel is required via TTC or your own vehicle (mileage paid as per collective agreement);
  • Employees work a minimum of 37.5 hours per week, primarily between the hours of 9am and Flexibility regarding on-call responsibilities and work outside these hours are expected in consultation with the Director of Housing & Outreach;
  • Interacts with client, family members, staff, visitors and other care providers;
  • Physically and emotionally demanding pace due to high service demands / complex support issues;
  • The pay range is from the collective agreement as the position is part of the bargaining unit.

Parkdale Activity Recreation Centre promotes the principles of and adheres to the tenants of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colours, ethnic origins, religions, disabilities, and sexual orientations to apply.  We recognize that equitable access to employment is an agent in social change.

A cover letter is required.


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