Bilingual Member Services Representative

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
  • Customer Service / Support
  • Education: Administration
  • Member Relations
Full Time
  • Ontario - Metro Toronto Area
  • Ontario
Entry LevelN/A2019-01-092019-01-23

Advocis, The Financial Advisors Association of Canada, is the association of choice for financial advisors and planners. With more than 13,000 members across the country, Advocis is the definitive voice of the profession, advocating for professionalism and consumer protection. Professional financial advisors and planners are critical to the economy, helping consumers make sound financial decisions that ultimately lead to greater financial stability and independence. Advocis works with decision-makers and the public, stressing the value of financial advice and striving for an environment in which all Canadians have access to the advice they need. For more information about Advocis see our website at

We are looking for an energetic, motivated individual to join our membership services team. The Bilingual Member Services Associate is responsible for providing efficient and quality frontline customer service, in French and English, to students, members and other clients on a broad range of Advocis’ products and services.

Responsibilities include:

  • Provide efficient and quality customer service to all members, non-members and other clients in English and French
  • Participate in inbound sales and retention initiatives focused on maintaining and increasing revenue by promoting the Associations products and services
  • Process course registrations, update member records, send invoices, and other related administrative tasks as required
  • Other duties as assigned by the Director, Member and Student Services

Knowledge/Skills Required:

  • Proactive, enthusiastic, self-starter
  • Ability to converse and write in the French language
  • A courteous and professional telephone manner
  • Positive, energetic and professional with excellent interpersonal skills
  • Excellent communication skills, both written and verbal
  • High level of accuracy and good attention to detail
  • Proficient in the use of Microsoft Office (specifically Word and Excel)
  • Strong organizational and administrative skills
  • Team player who is able to manage competing priorities
  • Completion of a post-secondary business degree is an asset

To Apply:

Interested qualified applicants should e-mail their cover letter and resume to by Wednesday January 23, 2019.

We are committed to inclusive and accessible employment practices. Please advise human resources, when contacted, if you require any accommodation measures to fully participate in our application or hiring processes. Information received relating to accommodation measures will be addressed confidentially.