Shelter Program Coordinator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Christie Refugee Welcome Centre
  • Immigration / Settlement Services
Contract - Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)N/A2019-03-122019-03-25

The Shelter Program Coordinator position is a full time six-month contract (with possibility of renewal).

CHRISTIE REFUGEE WELCOME CENTRE is a Christian organization serving and advocating for refugee families by providing safe, temporary housing, initial settlement services, and follow-up support. We influence and engage the broader public through sponsorship, education and advocacy initiatives.

CHRISTIE REFUGEE WELCOME CENTRE, in partnership with the City of Toronto, provides emergency shelter for refugee claimant families. The Centre provides basic orientation to life in Canada; front-end settlement services to assist families through the refugee claim process; legal, medical and educational referrals; housing services and supports; and day-to-day assistance for families residing at the Centre.

THE CENTRE requires a Shelter Program Coordinator to provide case management services and supports to families living at the Centre and to oversee various operations at the Centre.  Responsibilities include but are not limited to: coordinating administrative aspects of the Centre’s health clinic plus, ensuring accurate daily communication with community partners; overseeing and completing multiple and diverse day-to-day administrative functions while working out the Centre’s reception office, including answering phones and responding to inquiries.

This is a full-time, term contract position (37.5 hours per week) being offered for a period of six months (with the possibility of an extension).


  • Provide case management services and supports to residents of Christie Refugee Welcome Centre with a specific focus in the areas of case planning, refugee settlement and housing.
  • Work in collaboration with the Shelter Manager and Shelter Program staff in planning and facilitating programming initiatives and daily operations of the Centre.
  • Coordinate and oversee various operations, including the Centre’s health clinic, emergency shelter requests and referrals, and providing case management, client services and floor supervision coverage during staff absences and vacations.
  • Undertake day-to-day administrative tasks while working out of the Centre’s reception office, including answering phones, welcoming guests, scheduling/coordinating appointments, updating statistics and reports, and responding to inquiries from shelter residents and community members.
  • Provide 24/7 on-call telephone support (on a rotating basis with other members of the Shelter Program staff) in order to ensure that evening, overnight and weekend staff can obtain immediate assistance as required.


The successful candidate should possess demonstrated case management experience including exceptional administrative and communication skills; and, be proficient in Microsoft Office and relevant databases. Minimum education requirements are completion of a two-year diploma in social services. Experience working with refugee claimants and working in an emergency shelter environment is also strongly preferred.

Additional requirements include: experience working in a cross-cultural environment within an anti-oppression framework, handling confidential information, and the ability to manage conflict situations with skill and diplomacy. In accordance with the Centre’s Child Protection Policy, a satisfactory Police Reference Check is required as a condition of employment and CPR/First Aid training is required within the first six months of employment. The position may require a flexible work schedule with daily shifts falling between the hours of 9:00am and 7:00pm on weekdays.

The Centre offers a collegial work environment and is centrally located at Bloor and Christie Streets in Toronto.

Qualified internal and external candidates are invited to forward a CV, letter of interest and references to:                         Closing Date for applications is Monday March 25, 2019

Resumes will be reviewed on an ongoing basis. 

We thank all applicants who have expressed an interest, but only those selected for an interview will be contacted.