Residential Manager (Developmental Services)

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
The Salvation Army Broadview Village
  • Developmental Services
  • Management / Executive
Full Time
  • Ontario - Metro Toronto Area - Toronto
Manager (Supervisor of Staff)$57,000 - 71,0002019-04-182019-05-20

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement: The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values: The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.


Do you have a passion for helping people with developmental challenges? Do you have a desire to help your team be the best they can be through your leadership, mentorship and coaching? Do you want to prepare for more responsibility and more senior positions in a nurturing environment focussed on professional learning and development – all while providing the highest quality supports to people with developmental challenges and/or dual diagnosis? If your answer is “yes”, then you need to consider applying for a Residential Manager position with Broadview Village – a ministry unit of the Salvation Army.

Broadview Village has 40+ years of experience providing outstanding support to adults with developmental disabilities, dual diagnosis and mental health challenges. With a $15.5 million budget (used to provide residential supports to over 75 people and day programs to support over 400 people) a corporate culture predicated on the principles of servant leadership, and a new 4-year labour agreement with its biggest union, Broadview Village is poised to move into the next few years as a leader in the field of developmental services.

You can be part of this team. Broadview Village is currently hiring 2, full-time Residential Managers. Reporting to the Director of Residential Services, the Residential Manager position requires people with a passion to inspire a team of Residential Counsellors to excel. Each residence serves 2-10 full-time, 24/7 residents with developmental disabilities.

To be successful, you are someone who has a passion for and track record of excellence in program delivery as well as team leadership. You set high standards for individual/team performance and are able to operate within a larger team environment to meet these standards. You believe in working with people and inspiring them to be their best – because this can only serve to enhance the experience of our residents, their families and exceptional staff.

The Residential Manager provides support to the employees and residents within established policies and procedures including: Employment Standards, Collective Agreements, payroll procedures, Salvation Army Accreditation, and Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA).

Responsibilities Include:

  • Hiring, training, supervising and supporting a team of highly skilled Residential Counsellors
  • Creating a community-oriented environment, one that welcomes staff, residents and their families to collaborate together to provide the highest standard of care 
  • Overseeing annual individual support planning and monthly program reviews in partnership with residents and families, front-line workers and other key stakeholders such as OT's, Behavioural Therapists, etc.
  • Creating & assessing progress of resident Behaviour Support Plans in conjunction with Behavioural Therapists
  • Providing weekday, weekend and evening on-call support on a rotational basis
  • Supporting prime workers in planning of appropriate resident vacations & community outings
  • Ensuring health and safety policies and procedures are observed within the residence
  • Budgeting and overseeing staff schedules and absences

The above responsibilities are to be discharged in accordance with The Salvation Army’s Mission Statement and in a professional manner


  • Minimum 1-3 years’ previous leadership experience required, preferably in a non-profit agency environment with a minimum of 5 years’ experience in developmental services
  • Development Service Workers diploma or equivalent post-secondary education
  • Ability to work in a skilled and compassionate manner with people who have developmental disabilities and their families
  • Strong documentation, administrative and organizational skills with a working understanding of MCCSS compliance & agency accreditation requirements
  • Passion for and ability to successfully advocate for needs of both staff and residents
  • Established ability to consistently demonstrate a common sense approach to creative problem-solving
  • A strong capability to build relationships and lead change initiatives, supporting both the team and residents through the change cycle
  • Strategic thinking both in people leadership as well as resource management
  • Excellent verbal and written communication skills
  • Clear Criminal Record Check and Vulnerable Sector clearance
  • Proficient computing skills, including MS Office, Internet & Email programs
  • Ability to maintain a high degree of discretion and confidentiality
  • Valid First Aid Certificate (including CPR)
  • Ability to successfully complete Nonviolent Crisis Intervention skills training is required
  • French language fluency would be an asset

Hours: Generally Monday to Friday, 40 hours/week (some flexibility in hours and days required as there will be some evening and weekend work)

Location: East York/Toronto Area

Successful candidates will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean drivers abstract
  • A valid Standard First Aid/CPR Certificate
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

TO APPLY: Submit your resume via email to and cite “Competition #2019-30, Residential Manager” in the Subject Line.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.