Membership Officer

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
The Museum of Contemporary Art Toronto Canada
  • Marketing / Communications / PR
  • Member Relations
Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)N/A2019-09-112019-10-11

The Museum of Contemporary Art Toronto seeks a Membership Officer to coordinate our engagement with existing and prospective corporate and individual members, developing strong relationships and a robust programme of activities which result in growing income for the museum.

Position Summary

Location: Toronto, Ontario

Closing on: Open until filled

Effective: As soon as possible

Interviews: Beginning the week of November 4, 2019

Employment Type: Full-Time

Reporting to: Senior Director of Development

The Membership Officer provides critical day-to-day role in the sustainability, functionality and growth of the Museum of Contemporary Art Toronto Canada’s (MOCA Toronto) corporate and individual membership programs, campaigns and initiatives.

The Membership Officer will support the Development Team, currently comprised of a Senior Director of Development, Development Associate and Development Assistant, enabling the optimization of their strategies to recruit, sustain and enhance corporate and individual members.

The successful candidate will collaborate with colleagues across departments as well as the Board and committee-level volunteers. They will work closely with the Senior Director of Development to oversee membership management via a CRM platform and the coordination of high-quality member programming.

This position is ideal for an energetic doer who is motivated by exceptional customer service and has three or more years of membership marketing and/or fundraising experience and a keen eye for data and detail.

Membership

  • Support the development of and coordinate the revenue generation, marketing, evaluation, reporting and stewardship strategies for MOCA Toronto’s corporate and individual membership programmes
  • Coordinate day-to-day member relationship management: maintain a personal portfolio of corporate and individual members and support the portfolio maintenance of the Senior Director of Development, other colleagues and senior volunteers
  • Work across departments to coordinate a programme of innovative, exciting and high-value member benefits including special receptions and events
  • Work with the marketing team to coordinate and contribute to the creation of compelling materials for member cultivation, solicitation, renewal and stewardship
  • Conduct prospect identification, research and proposal/report writing as requested
  • Coordinate the participation of colleagues across the organization in the membership program

Administration

  • Process financial contributions and receipts
  • Ensure the timely acknowledgement of all MOCA Toronto supporters including correspondence as well as print, web and on-site signage recognition
  • Maintain accurate records in organizational constituent relationship management database
  • Track membership-related activity and interactions
  • Ensure privacy and data quality controls
  • Produce reports as requested

Additional

  • Support departmental evaluation and reporting strategies
  • Contribute to annual and longer-term development strategies
  • Participate on Board, ad-hoc and internal committees
  • Maintain strong working relationships with members, staff and volunteers of MOCA Toronto
  • Represent MOCA Toronto in the greater cultural, philanthropic and professional communities
  • Actively research and keep up-to-date on portfolio-relevant trends, innovations and technologies
  • Be an informed member of Development team, make creative connections between people, projects and programs to increase revenues and membership engagement
  • Participate in and support additional fundraising initiatives and/or organizational projects as required

Qualifications

Experience and Skills

  • A minimum of three years of hands-on experience in coordinating membership marketing or annual giving campaigns
  • Proven ability to successfully develop, cultivate, solicit, close, and steward memberships and/or donations
  • Solid experience with relational databases and/or CRM platforms, preferably Tessitura
  • Advanced Microsoft Office skills
  • Familiarity working with budgets and creating financial reports
  • Outstanding social and relationship management skills
  • Highly effective written and verbal communication skills
  • Experience working with board and committee-level volunteers is considered an asset
  • Experience working at multi-stakeholder, not-for-profit is considered an asset

Personal Attributes

  • Professional and polished
  • Social and personable
  • Highly organized and detail-oriented
  • A strong multitasker
  • An agile problem solver
  • Thrives in a dynamic and fast-paced environment
  • Proactive, demonstrates initiative
  • Takes ownership and is accountable

Please answer the candidate pre-screening questions and submit your CV and cover letter using the following link: http://bit.ly/membershipofficer

Your CV and cover letter must be submitted as one pdf document.

Only those selected for an interview will be contacted, no phone calls please.

The Museum of Contemporary Art Toronto Canada advocates equal opportunity for all employees and applicants for employment and is committed to diversity in the workplace.

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