Client Services Coordinator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
ALS Canada
  • Community Outreach
  • Customer Service / Support
  • Healthcare: Other Staff Positions
Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)N/A2019-04-032019-06-02
Job Title

About ALS Canada
A charitable organization that lives its values of accountability, collaboration, compassion, integrity, resiliency and respect, ALS Canada works with the ALS community to improve the lives of people affected by amyotrophic lateral sclerosis through support, advocacy and investment in research for a future without ALS. Fully funded by donors, we were fortunate to benefit from the generosity of Canadians during the Ice Bucket Challenge of 2014, and are now focused on implementing our 2018 to 2023 strategic plan in support of the following long-term impacts: people affected by ALS receive the best possible standard of care; more treatments are available to improve quality of life and extend lifespan; and people are empowered to make informed decisions about ALS.

With annual revenues of more than $7 million, ALS Canada funds peer-reviewed research grants through the ALS Canada Research Program. Within Ontario, we have a role similar to that of the provincial ALS Societies providing services and support to help people living with ALS to navigate the complexities of the disease, which over time takes away one’s ability to walk, talk, eat, swallow and eventually breathe. Through federal and provincial (Ontario) advocacy, we give voice to the collective experience of people living with ALS to help drive program and system changes for the ALS community. As a member of the International Alliance of ALS/MND organizations, an international community for individual ALS/MND organizations from around the world, we actively contribute to the collaborative global effort to fight ALS/MND.

Our world is challenging. The people we serve are dealing with a devastating illness. But in the midst of it, their resiliency and spirit is remarkable and moving. You will be touched by the community and will find a way to naturally and effectively engage.

1. Administer the equipment program liaising with ALS clinic staff, community health professionals, suppliers, clients and caregivers to provide suitable and safe equipment in a timely manner. Includes confirming equipment requests, sending out requests to vendors, facilitating equipment shipping across regions as required, and ensuring delivery to clients through various vendors across Ontario.
2. Document data and actions in Sage Intacct (Intacct) and Raiser’s Edge (RE) databases.
3. Create and utilize existing queries in Intacct and RE databases to generate regular reports on equipment program and support services.
4. Process invoices for equipment-related items, update Intacct and RE databases, obtain approval and forward to the accounts department for payment.
5. Review client financial information and make recommendations about client/ALS Canada funding responsibilities for equipment.
6. Obtain quotes and make recommendations to the VP Client Services regarding which resources/funds to use for equipment purchases.
7. Process equipment donations, including requests for pick-up and appraisal, or preparation of tax receipts.
8. Receive all organizational faxes and distribute to other departments, as appropriate.
9. Assist VP, Client Services in compilation and distribution of regular reports.
10. Process new client registrations, notify Regional Managers and arrange for delivery of information packages including relevant information.
11. Provide information about ALS Canada services to clients, families and the health care community on request.
12. Handle inquiries from clients, family members and community healthcare professionals.
13. Process deceased client notifications.
14. Administer the equipment program liaising with Care Coordinators, ALS clinic staff, healthcare professionals, equipment vendors, clients and families to provide suitable and safe equipment and arrange for delivery/pickup of equipment as required

Skills/Business Personality
- College degree or equivalent experience
- Minimum 3 years experience in a professional environment/administrative capacity
- Excellent computer skills (Word, Excel, PowerPoint)
- Familiarity with Raiser’s Edge preferred
- Familiarity with Sage Intacct or other financial systems preferred
- Experience in non-profit environment preferred
- Demonstrated excellence in customer service skills
- Proven ability to build relationships and meet deadlines, problem solving skills
- Strong written and verbal communication abilities, including excellent English language proficiency
- Financial acumen and ability to work with data
- Demonstrated attention to detail
- Proven ability to provide empathetic support to clients and families
- Occasional travel to equipment vendors or events will be required

Applicants please submit a letter of introduction and your resume to , with Client Services Coordinator noted in the subject line. We thank all applicants for their interest; however, only those selected as a potential candidate will be contacted.