Bounce Back Program - Administrative Assistant (21 hours per week)

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Canadian Mental Health Association, Vancouver-Fraser Branch
  • Administrative / Clerical Support
  • Community Outreach
  • Customer Service / Support
Part Time
  • British Columbia - Vancouver & Lower Mainland - New Westminster
Entry Level$19.23 - 21.24(Hourly)2019-07-192019-08-30


As the nation-wide leader and champion for mental health, the Canadian Mental Health Association facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.


The Program Administrative Assistant supports our ‘BounceBack®reclaim your health’ program, helping adults and youth bounce back from low mood, stress and anxiety.  Providing administrative and program support the individual will work with a team of 9 Bounce Back Coaches and one other Program Administrative Assistant.  Based at our New Westminster office the individual will also provide reception service to general calls and office visitors.

CMHA Vancouver-Fraser provides employees with:

  1. a defined benefit pension plan
  2. extended health and dental benefits
  3. paid sick leave and long-term disability insurance
  4. group life insurance
  5. three weeks vacation in the first year
  6. excellent learning & development opportunities
  7. diverse & inclusive work culture
  8. flexible work environment


  • Perform word processing that includes inputting client information, maintaining relevant registers, updating manuals, reports, charts, tables, correspondence and presentation materials, using a variety of software applications such as word processing, spreadsheets, graphics, databases and powerpoint.
  • Sort and distribute mail and receive incoming bulk shipments, complete forms for signature and package items for shipping.
  • Answer general inquiries on behalf of the program and the agency by telephone/emails/in person from a variety of sources such as clients, doctor’s offices, WorkSafeBC and the public and provide direction and general information about programs, policies and community resources.
  • Assist with program client intake process, including the scheduling of sessions with coaches.
  • Arrange meetings, record minutes and distribute as required.
  • Provide co-ordination for office maintenance and repair requirements.
  • Provide co-ordination for office supply ordering, receiving and maintain inventory.
  • Complete First-Aid, Non-Violent Crisis Intervention Training, Suicide Awareness Training and any other training as deemed appropriate by the employer.
  • Submit regular activity reports, timesheets, expense forms etc. as required.
  • Reinforce and model work-related behaviour and interpersonal skills.
  • Represent the agency in a professional manner.
  • Provide coverage for other program staff as appropriate and required.
  • Other related duties as appropriate and required.


  • Certificate in office administration, accounting or related discipline or a combination of equivalent education and experience.
  • Minimum 1 year recent and related administration experience, preferably in a health related or not-for-profit organization.
  • Demonstrable knowledge of mental health issues and community resources in the Vancouver-Fraser region.
  • Computer skills including use of Microsoft Office suite of software, databases, client record management software (Input Health desirable), Outlook and internet browsers.
  • Proven ability to work independently and take initiative as required as well as work in a close team driven environment.
  • Ability to work efficiently under time pressures while dealing with multiple tasks and various staff requests simultaneously.
  • Excellent interpersonal skills needed to interact with internal and external clients.
  • Demonstrate strong organizational skills and attentive to detail.
  • Ability to exercise confidentiality and discretion at all times essential.

 We regret that only short-listed candidates will be contacted to schedule an interview.

CMHA, Vancouver-Fraser Branch is committed to our workforce reflecting the diversity of the communities within which we work.  As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff.  Personal experience with mental health issues, either through self or a loved one, is an asset.

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