Chief Operating & Innovation Officer

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Carefirst Seniors and Community Services Association
  • Management / Executive
  • Program / Project Management
Full Time
  • Ontario - Metro Toronto Area - Scarborough
Senior Executive (E.D., CEO, CFO)N/A2019-03-212019-05-20

Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area, and the York Region. With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 1,200 active volunteers, we serve over 7,000 clients a year, including seniors and the physically disabled; 1,500 of whom are "home-bound" and frail.

Carefirst is seeking a Chief Operating & Innovation Officer (COIO) to work with a creative and visionary Chief Executive Officer (CEO) and to focus on excellence in community service and health programs.

Reporting to the CEO, the COIO will be responsible for the overall performance and quality control of operations, including all services and programs, information technology, facilities management, finance, human resources, administration, and health and safety.

This position will develop and implement business plans and strategies to support the CEO in meeting Carefirst objectives and strategic plans. This position will interact with key internal and external stakeholders and requires a leader with exceptional communication, organizational, and presentation skills.


  • Manage overall performance and quality control of operations, especially agency services and programs and including supporting units such as information technology, facilities management, finance, human resources, and administration
  • Develop, implement, and maintain business plans and strategies to support the Board of Directors and CEO in meeting Carefirst objectives and strategic imperatives
  • Develop, implement, and manage actionable deliverables for change management, including overseeing communications, engagement, and training, based on needs of clients, stakeholders, and desired future state
  • Monitor and ensure operations are in compliance with current legislation and best practices
  • Develop performance metrics and targets; measure and report on operational performance and develop plans to improve relevant key performance indicators; identify risks
  • Promote a culture of diversity, inclusion, and sensitivity; ensure services and programs also meet the needs of a diverse clientele
  • Be accountable and responsible for systems to support business analysis, business processes and progress towards our strategic goals and objectives
  • Introduce new technologies to support the growth and expansion of programs/services
  • Work with management team to refine existing processes or create new processes in a holistic and collaborative way

Job Requirements:

  • Degree in healthcare discipline with an MBA, Information Technology or equivalent
  • Minimum 7 years of progressive management and leadership experience; experience in the not-for-profit community services and/or health sector preferred
  • Competence with leading teams through strategic planning and budgeting process
  • Ability to implement change in a positive, sensitive and forward thinking manner
  • Demonstrate expertise in information technology and project management
  • Knowledge of healthcare policy, legislation, and regulation
  • Excellent crisis management and decision-making skills
  • Excellent communications and interpersonal skills with proven ability to work effectively with all levels of internal and external staff, stakeholders, and clients
  • Excellent verbal and writing skills with demonstrated experience in funding proposal writing and presentations
  • Fluency in English; a second language commonly used by clients, such as Cantonese and/or Mandarin, an asset
  • A valid vulnerable sector police record check completed within one year

We are an equal opportunity employer. We are also committed to an environment that is barrier free.  If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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