Relief Intake Worker

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Christie Ossington Neighbourhood Centre
  • Crisis Intervention
Casual / On Call
  • Ontario - Metro Toronto Area - Toronto
Entry LevelN/A2019-02-192019-03-31

Christie Ossington Neighbourhood Centre (CONC) is hiring  

Relief Shelter Intake Worker


Position Profile:

Relief Shelter Intake Workers provides coverage Friday-Monday covering evening, overnight and daytime shifts (between 15 and 22.5 hours each weekend) at all CONC shelters. Available Shift groupings are currently as follows;


Friday to Monday

8:00am- 4:00pm

4:00pm -12:00am

12:00am - 8:00am


In this role, you will complete intake and initial assessments for community members facing multiple barriers including experiences of homelessness, physical and mental health challenges, substance use, social isolation, histories of abuse and trauma, immigration, and histories within the criminal justice system. You will collaborate with Life Management, Employment, Health & Wellness and Sustainable Housing Teams to develop and coordinate effective case plans for shelter clients. The successful candidate for this role is highly motivated to support vulnerable people in truly transforming their lives. This role reports to the Supervisor, Life Management or the Shelter Manager/Drop-In Supervisor as appropriate. This is a unionized position.


Key Responsibilities:

  • Complete shelter intake with clients, including providing a thorough description of program offerings, and completing required documentation, with respect and compassion.
  • Ensure integration and optimization of client-centered supports between the Life Management, Employment, Health & Wellness and Sustainable Housing Teams. Schedule appointments and support clients’ progress through program offerings.
  • Support communications for Shelter and Drop-In activities, including maintaining information boards, circulating materials and promoting upcoming events.
  • Provide relevant resources and referrals. Identify and facilitate access to clinical care, rehab, detox, and other support services.
  • Develop positive relationships with shelter clients, supporting them to assess and articulate their overall barriers and assets.
  • Work collaboratively to resolve conflicts and maintain a peaceful and productive shelter environment.
  • Practice a harm reduction approach and use appropriate risk assessment strategies.
  • Participate actively in team meetings and contribute to problem-solving, progress reporting, documentation and performance planning, to achieve the highest standards of program delivery.
  • Support cross-departmental collaboration, contribute with enthusiasm to agency initiatives, and embody the values of CONC as part of our unique communities.


Required Qualifications:

  • Passion for the important work of supporting vulnerable individuals in their pursuit of improved health and well-being, including knowledge/expertise in one or all of our four program areas- Life Management, Health & Wellness, Employment and Sustainable Housing.
  • Minimum 2 years delivering client-centered support services
  • Minimum 2 years directly supporting vulnerable community members in a shelter or similar setting
  • College Diploma or University Degree in a related field, or equivalent combination of education and experience
  • Demonstrated understanding of strategies required to work effectively with vulnerable populations, including identifying assets and barriers
  • Knowledge of Shelter Standards and conflict resolution strategies. First-Aid and WHIMIS required.
  • Familiar with community resources including substance abuse programs and other support services for homeless communities in Toronto
  • Demonstrated ability to build collegial and effective professional relationships with community members, staff teams, partner organizations and the general public
  • Skilled in organization of work, time management, oral and written communication including MS Office
  • Experience administering Ontario Common Assessment of Needs is an asset


Note: Equivalencies for all qualifications listed will be considered. The successful candidate must obtain a clear criminal reference check.


We recognize the importance of a diverse workforce and encourage applications from Aboriginal persons, LGBTQ-identified persons, members of a visible minority, and persons with a disability. We thank all candidates for their interest, however only those selected for an interview will be contacted.


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