Chief Operating Officer
This posting is open to all qualified applicants.
Our Place Society (OPS) is an organization with Christian values and principles. We work as a team to create a nurturing atmosphere of home and family, where all are welcomed. A team approach is critical to living out our mission and values and to directing our work.
The Chief Operating Officer is responsible for strategic and operational leadership and oversight of all Our Place Society programs and services and reports to the Chief Executive Officer.
The key objectives for the position are to meet the needs of family members in a manner consistent with the mandate and values of the organization, to ensure an ongoing high quality of service as defined through funder expectations and Our Place Society’s Strategic Plan, and to maintain and enhance Our Place Society’s position as a leader in the provision of community based health, housing and homeless services.
As a key member of the senior management team, and stand in for the CEO, the Chief Operating Officer will take a lead role in organizational planning, leadership activities, external stakeholder relations and for development and implementation of service related policies and procedures.
Duties and Responsibilities
- Support and lead the achievement of strategic priorities related to program and services.
- Supervise and ensure high performance from direct reports.
- To be a recognized sector leader and to effectively link Our Place Society to development opportunities and inform about key changes in the environment.
- Oversee recruitment, hiring, training and supervision of staff, and
ensure that detailed operational plans are developed and implemented by each senior management staff, and that these operational plans align with Our Place Society's strategic priorities.
- Ensure that Senior Management meets all funder/government reporting, submission and proposal requirements.
- Oversee preparation of the annual operating budgets for the Programs and Services departments and ensure that the departments meet organizational requirements and targets as stipulated each year by the Director of Finance.
- Oversee budget management and ensure that budget variances are corrected or
within prescribed limits.
- Work closely with the Director of Finance to achieve these financial management
- Network in a highly effectively manner with the sector and stakeholders. Ensure
appropriate engagement of Our Place Society’s program and service staff with key sector groups and position Our Place Society to access opportunities for learning, innovation, profile raising and partnerships.
- Establish and maintain key contacts and relationships with government funders to promote the work and reputation of Our Place Society.
- Prioritize service quality improvement and support key organizational work in the areas such as outcome reporting, data gathering etc.
- Meeting expectations are as follows: Meet at least bi-weekly with all direct reports and the CEO, attend Board meetings as required; attend management and staff meetings regularly, others as needed.
- Ensure that managers work closely with human resources to ensure all employment practices are in compliance with alI relevant legislation.
- Lead and encourage the infusion of equity and diversity principles and other good practices within the department.
- Develop and maintain a personal professional development program that will include staying current with relevant research and policy papers and scheduling at least one learning or professional development activity each year.
- Participate in expansion activities, such as housing, shelters and treatment programs.
- Establish policies that promote Our Place Society’s culture and vision.
- Carry out any duties assigned by the CEO.
The Ideal candidate will possess the required competencies:
- Strategic thinking and leadership: Being able to identify strategic plan aligned opportunities and being able to deliver associated results.
- Strong analytical skills: Being able to assess complex issues by separating the salient information from extraneous and associated strong collaborative decision-making.
- Ability to delegate to a strong team of directors and managers: Effective performance management of direct reports, and appropriate role clarity and delegation, that allows the Chief Operation Officer to function effectively.
- Strong Management and Communication Skills: Being well organized, understanding and utilizing excellent management practices and communicating effectively with a variety of audiences. Must have experience communicating and speaking to a variety of audiences including government stakeholders, at conferences and symposiums, and at a variety of events and functions.
- Ability to Motivate Staff: Ability to speak to the mission, vision, values and work of Our Place Society in a manner that connects with staff.
- Initiative: Being proactive and bringing forward ideas, to the CEO that can access opportunity and promote organizational development, or preclude problems.
- Strong ability to support and work effectively with all other directors and CEO: Ability to integrate your work with that of other departments and to recognize the need to prioritize support for other directors to achieve key agency objectives.
- Decision Making: Excel in decision making and problem solving.
- This work requires commitment and adherence to the values and goals of Our Place Society as expressed in the mission, values and policies of the organization.
Scope of the Role:
Supervises: Directors, Managers and an Executive Assistant.
Indirectly Supervises: Leads and related staff.
Required Knowledge and Experience:
- 10 plus years of progressive experience.
- University Degree in a related field, preferably in a post graduate level.
- 10 years of experience in senior management/executive level roles in the social services sector.
- A very strong knowledge of homeless services and current trends in need, evidence based intervention and policies.
- Knowledge of Housing Management and development, employment and training services would be an asset.
- Experience leading or being on leadership teams for sector/new policy initiatives.
- Experience working in larger community agencies would be an asset.
Salary: To be negotiated based on qualifications.
Shifts: Monday to Friday – 40 hours per week. Evening and weekend work will be required on occasion.
Benefits: Excellent fully employer paid benefit plan after three months of employment.
Qualified candidates are invited to submit a covering letter and resume detailing their related background, experience and qualifications by replying to this ad by 4:30 p.m. August 30, 2019.