Pension Administrator, Defined Benefit Pension Plan

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
The United Church of Canada
  • Administrative / Clerical Support
Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)$50,000 - 60,0002019-06-122019-07-03

The General Council offices support the ministry and mission of the congregations, mission units and regional councils and are the national expression of The United Church of Canada, working ecumenically and in global partnership, faithfully, collaboratively, and effectively. The Ministry and Employment Unit ensures that the employment, compensation, and pastoral relations policies established by the General Council are upheld and federal/provincial employment standards are met.  It also oversees payroll services for pastoral charges, the General Council Office and regional council staff.  The Office of Vocation and the governance and administration of the Pension Plan of The United Church of Canada is also is nested in the unit.

The Pension Administrator, as a member of the Pension and Benefits staff team, is responsible for providing pension administration supporting the work of the Ministry & Employment Unit. They have shared responsibility to provide excellent customer service to plan members, responding to a wide range of pension inquiries, and to perform defined benefit pension entitlement calculations in accordance with plan rules and legislative requirements. They will support building a member-centric team service model that can provide cross-functional services to The United Church of Canada. As members of the pension administration team, they will perform all functions necessary to ensure the continuous efficient administration of the pension plan. They will:

  • Respond to members queries and questions and facilitate requests
  • Administer pension entitlements from inception through to payment
  • Calculate and review defined benefit pension entitlements resulting from various events (termination, retirement, death, marriage breakdown, etc.) and send documentation. This includes early retirement estimates, and past service purchases  
  • Follow-up with members on outstanding issues or documents
  • Calculate and process timely payment of pension entitlements
  • Validate and issue tax receipts for past service purchases
  • Update member database records
  • Assist in the preparation of annual pension statements (review annual statement text, pension amounts and benefit updates, etc.)
  • Calculate pension adjustments (PA), pension adjustment reversals (PAR), and past service pension adjustments (PSPA) together with the preparation of applicable filing forms
  • Year-end update of plan records, including the reconciliation of the membership and contributions and assisting with the preparation of government forms including Annual Information Return
  • Assist with testing of the pension system and special projects and perform other duties as required.

This is a full time position (35 hours/week). This position works from the General Council Office located in Toronto, Ontario (Bloor and Islington) under normal office working conditions. Occasional overtime may be required.


  • Post-secondary education with 3-5 years’ defined benefit pension administration experience; Enrollment in/completion of CEB/S certification is an asset
  • In-depth knowledge and experience working with defined benefit pension plans; Experience with multi-employer plans and/or third party-providers are assets
  • Self-direction with the ability to meet absolute and firm deadlines, with high work volumes, complex procedures, and high expectations of accuracy
  • Strong organizational skills with the ability to balance competing priorities and the flexibility to effectively deal with changing situations or priorities
  • Excellent verbal and written communication skills, with the ability to liaise with plan members, internal team members and service providers; French language skills would be an asset
  • Proficient user of all Microsoft Office applications; Advanced knowledge of Excel (expertise in working with and manipulating large data files)
  • A dedicated team player, who demonstrates initiative, and independence
  • Critical thinking approach with exceptional analytical and problem solving skills together with resourcefulness, thoroughness and attention to detail
  • Customer service focus using tact, diplomacy, discretion, flexibility and patience ensuring client satisfaction.

Compensation: Salary will be based on skills and experience, within the range of $50,000 - $60,000. Pension and group benefit plans coverage and annual vacation round out this compensation package.

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