Relationship Manager (International Student Homestay Coordinator)

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Canada Homestay Network
  • Housing Services: Emergency Housing Worker, Host / Family Home Provider
  • Customer Service / Support
  • Immigration / Settlement Services
  • Member Relations
Full Time
  • Ontario - Ottawa Area - Ottawa
Experienced (Non-manager)$40,0002019-08-282019-10-25

Reporting to their Regional Director, the Relationship Manager (RM) plays a critical role in ensuring the overall success of the homestay program in their community. The RM has the responsibility to build and maintain positive working relationships with international students, host families, international agencies, and school or school district (client) personnel. This position requires sound and reliable judgment as all decisions affect various stakeholders and, ultimately, CHN’s client relationships and reputation in the community. Successful candidates will be naturally good at collecting detailed facts to make decisions, organizing information, participating in ongoing relationship building, strategizing abstract solutions, reducing inconsistencies, readjusting working schedules and bringing order out of chaos.

Responsibilities:

1. Relationship Building
• Communicate with colleagues, clients, students, agents, and hosts on a regular basis following CHN policies and protocols for methods, timing and documentation of all such communications;
• Develop and maintain an effective working relationship with client school/school board staff;
• Organize regular events for students and hosts including host education events, student and host social events, student and host orientations, and other outings;
• Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay issues such as interpersonal conflicts, cultural differences, and issues related to student or host behaviour;
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate;
• Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes; and
• Develop a local network of host families and continually develop and enhance relationships with both new and existing hosts in the region.

2. Administration
• Document all relevant aspects of decisions, communications, and interactions in a timely way when monitoring and managing student-host relationships;
• Process student applications from initial receipt through to final due diligence in the matching process;
• Screen and personally interview potential host families and conduct all follow-up due diligence following all CHN protocols;
• Regularly review host profiles for accuracy of information in accordance with applicable privacy laws;
• For minor students, provide custodianship services as the named Custodian in accordance with IRCC regulations;
• Maintain data integrity in the company database at all times; and
• Support the continual improvement of CHN programs and services through administration of evaluation forms and other methods of feedback.

3. Strategizing
• Select suitable host families for all new students, while ensuring that host availability, matching criteria, and student preferences are observed;
• Establish priorities, allocate resources, and work sequentially, while being flexible with unexpected events;
• Manage individual and group arrival and departure logistics and make adjustments to plans as required, such as locating emergency host placements ; and
• Strategize abstract solutions to problems, accommodate risks, and navigate through uncertainty.

4. Availability
•Hours worked (full-time or part-time) are based on daytime office hours, between 8am – 4pm, 5 days a week.
• Occasionally evenings and weekends are required, and staff must be flexible to adjust their hours if needed.
• A Canadian driver’s licence and having access to a vehicle are both required in order to be available for our local clients (the schools), the students and host families.

Any other duties assigned to you by the Regional or Managing Director of CHN.

Knowledge, Skills & Abilities: 
• Working knowledge of spreadsheet, word processing and database software products as well as online communication tools;
• Working knowledge of utilizing an email client or webmail
• Familiarity with SJ Phone, Zoiper or other Soft Phone for VOIP;
• Effective business writing skills, strong problem solving and organizational skills, including attention to detail;
• Ability to work independently in a virtual office environment, take initiative, and use discretion in determining priorities;
• Positive interpersonal and communication skills including conflict resolution;
• Ability to work in a team and maintain and develop relationships with colleagues and their local community;
• Knowledge of homestay policies and procedures is considered an asset;
• Experience with international students is considered an asset.

For home office set up:

– Minimum Operation System Required:
– PC Windows 8.1 Standard or Pro Edition up to date
– Mac: MacOS High Sierra 10.13

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