Case Coordinator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Interval House
  • Social Work
  • Case Management
  • Counselor: Individual
  • Crisis Intervention
Full Time
  • Ontario - Metro Toronto Area
Experienced (Non-manager)N/A2019-04-262019-06-21

Interval House is hiring!

We are looking for a Case Coordinator to join our team.

Be a Part of Interval House Residential Program Team:

This department provides programs and services that include a 30-bed shelter service, a 24-Hour Crisis Line, a Women’s Program, a Children’s Program. These services and programs are mainly organized and carried out through the structured and formal case management and client support process. The team provides programming and service delivery within a shift-based scheduling to ensure continuous service for all shifts. This position will perform predominantly 7-hr day and evening shifts Monday-Friday.

Job Summary:

The Case Coordinator's overall accountability is to ensure the structured and effective delivery of specialized services and programs for women and their children escaping intimate partner violence, through a Case Management approach by: assessing client’s short and long-term needs; assisting in developing and implementing related action plans; applying relevant tools; assisting in monitoring and evaluating the client's actions through individual counselling, support and professional assistance.

Duties and Responsibilities (not limited to):

  • Implement all tasks associated with the 24-hour Crisis and Information line
  • Conduct client’s admission interviews and in-depth assessment
  • Schedule appointments with individual client to develop and implement case plan
  • Perform individual supportive counselling that facilitates trauma recovery from abuse; provide grief and PTSD counselling, cognitive therapeutic support, coping and life skills.
  • Follow-through to ensure accomplishment of case plans, including housing, legal services and access to specialized counselling
  • Regularly evaluate and report on status of case plans
  • Complete client discharges according to established procedures
  • Document relevant information and compile statistical analysis and monthly reports to Manager – Program Administration
  • Perform required office administration tasks
  • Perform building security check
  • Respond to emergency situations as necessary
  • Perform mandatory shelter operation tasks
  • Perform mandatory office administration tasks

Job Requirements & Competencies:

  • Relevant education and/or related experience in programs for intimate partner violence
  • At least 2 years’ direct service experience working with women experiencing intimate partner violence
  • Excellent skills and experience in case management-based planning, implementation and assessment
  • Thorough knowledge and understanding of the stages of change counselling model
  • Experience related to crisis intervention
  • Ability to perform outreach to relevant agencies and the IPV Sector
  • Ability to perform counselling for trauma recovery from abuse, grief, PTSD, cognitive therapeutic support, coping and life skills
  • Counselling/advocacy and facilitation skills for individuals and groups
  • In-depth knowledge/understanding of issues affecting women and children who have experienced intimate partner violence and resources to support them
  • Excellent documentation skills and records management
  • Demonstrated ability to analyze statistical data and compile reports
  • Ability to navigate database and case management software
  • Experience using Microsoft Word, Outlook, Excel, Access and Power Point ability to use database
  • Ability to adhere to policies and procedures and best practices
  • Observation of strict confidentiality
  • Consistent ability to demonstrate professional behavior in delivery of services and adhere to policies and procedures and best practices
  • Ability to communicate verbal and written information formally, accurately and clearly
  • Goal and results driven
  • Effective time management skills
  • Respect for boundaries and excellent interpersonal skills
  • Ability to manage conflicts
  • Capable of managing own emotional difficulties
  • Group facilitation and presentation skills
  • Observation of strict confidentiality
  • Demonstrate initiative to be proactive in the job
  • Ability to develop reliable work relationships within a diverse work environment
  • Demonstrated ability to positively accept and respond to feedback
  • Must be flexible with workdays and/or hours
  • Valid First Aid/CPR/Food Handling certificates
  • Light to moderate lifting, climbing stairs etc.

Good to Know:

We thank all applicants, however, only applicants with the required qualifications and competencies will be contacted.

Must be legally eligible to work in Canada and/or must have a valid work permit that allows the candidate to fulfill the requirements of the role.

All successful applicants must undergo a police vulnerable sector check.

Interval demonstrates its commitment to equity, diversity and inclusion, respect in the workplace and does not condone any form of discrimination and workplace violence.

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