Manager, Facilities and Operations

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
University of Toronto Students' Union (UTSU)
  • Management / Executive
  • Accounting / Finance
  • Facilities Management
  • Member Relations
Full Time
  • Ontario - Metro Toronto Area - Toronto
Manager (Supervisor of Staff)$70,000 - 80,0002019-01-022019-01-24


Under the direction of the General Manager, the Operations and Facilities Manager’s (OFM) primary purpose is to implement the strategic vision for the Student Commons, with particular emphasis on capital planning, project management, financial management, and strategic facilities operations including the development of strategic facilities standards and policies, and a focus on increasing efficiency and effectiveness. The OFM will work strategically and operationally to support key maintenance and service programs and processes at the Student Commons. The OFM manages projects and personnel, and plays an integral role as a member of the Leadership Team in developing and implementing strategies for the operational aspects of UTSU and Student Commons.


Reporting to the General Manager, the OFM is responsible for the day-to-day operations of the Student Commons, chairing the Student Commons Management Committee and directing a team of employees and all space, maintenance and servicing programs for buildings, grounds, and equipment for the Student Commons. Additionally, the OFM  provides oversight for financial, administration, and health and safety activities and staff.

The OFM will have a commitment to and awareness of equity, diversity and inclusion, access to services, anti-racism and anti-oppression, gender-justice, Indigenous reconciliation and acknowledgement, and anti-poverty as it relates to students, student services and student life.


As this is a new position, the key responsibilities outlined below are interpreted as being descriptive in nature and are not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

Student Commons & Facilities

  • Implement policies passed by the Student Commons Management Committee in accordance with the Student Commons Agreement and any Management Committee Policies

  • Enforce standards concerning the use of the common facilities of the Student Commons

  • Allocate and administer space, equipment and other resources within the Student Commons

  • Report regularly and as required on the Student Commons occupancy, space allocation and utilization, resources, and financial activities and projections

  • In coordination with the GM, Implement the hiring, supervising and disciplining of staff, including dismissal and termination, except decisions on the general structure of the senior staff positions, which must be approved by the UTSU’s Executive and the Student Commons Management Committee

Operational Planning and Management

  • Support the overall success of the Student Commons and UTSU by ensuring that it all works seamlessly together

  • Working collaboratively with the Leadership Team, Executive and Board  to implement the strategic direction of UTSU and Student Commons

  • Develop, implement and monitor annual operations plan(s)

  • Ensure that appropriate processes and systems are developed and adhered to to ensure the smooth operations of the Student Commons

Financial Management

  • In consultation with the GM, develop, plan and track annual operating, program, facilities, and special project budgets reflecting the strategic direction of the UTSU

  • Monitor, review planning, management and control of expenditures to ensure financial accountability, in coordination with GM

  • Review and recommend reallocation of resources during year according to situational change

  • Responsible for general accounting, vendor invoicing, managing of accounts receivable and payable, expense tracking, and budget analysis (in coordination with part-time Bookkeeper)

  • Supervise, delegate priorities and assignments, and review work of part-time Bookkeeper

Health & Safety

  • Remain current in health, wellness and safety techniques, regulations, procedures, and best practices

  • Conduct regular related safety inspections in all areas to monitor adherence to best practices

  • As required, establish new and update, current standard UTSU operating procedures related to safety

  • Act as the UTSU’s  primary resource on health, wellness and safety

  • As UTSU’s management representative; communicate, contribute and collaborate with the Joint Health and Safety Committee, Leadership Team and Facilities Coordinator to ensure successful resolution of health and safety issues and compliance with the OHS legislation

Team Leadership

  • Ensure the UTSU complies with all relevant  Labour, Employment and Human Rights legislation

  • Lead and mentor the operations team (Admin, Facilities, Finance)  to deliver a high level of client service in all areas of their work in support of the goals and objectives of the UTSU

  • Support a culture of cross-functional collaboration and continuous improvement in which staff members work together to bring about solutions


Education, Training and Experience:

  • University level education in a relevant discipline. An MBA and/or Project Management certification are considered assets.

  • A minimum of 5-7 years of progressive managerial experience in facilities and/or business management in a complex environment. An equivalent combination of education and experiences may be considered

  • Experience managing in a not-for profit and/or unionized environment would be a great asset

  • Strong knowledge of general accounting principles and bookkeeping (QuickBooks)

  • Experience in a social enterprise environment

  • Competence with leading teams through strategic planning and budgeting process

  • Significant experience with financial modeling and decision support. Experience in QuickBooks would be an asset.

  • Experience dealing with regulatory and legal and insurance issues


Demonstrated Competencies, Knowledge, Skills and Abilities:

  • Highly strategic and forward thinking in approach

  • A transformation leader with an ability to orchestrate complex change processes

  • Proven customer relationship and/or account management skills with a focus on key stakeholders with a strong ability to manage internal relationships

  • Excellent consultation, negotiation, communication, and project management skills

  • Excellent planning, organizational, leadership, and interpersonal skills are essential

  • Innovative and resourceful with demonstrated problem-solving skills

  • Analytical ability to identify trends/issues and make recommendations accordingly

  • Ability to operate effectively in a dynamic environment with ambitious schedules and plans

  • Proven ability as a leader, facilitator and staff support

Please visit for a complete job description and process.

The UTSU welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The University of Toronto Students’ Union is committed to employment equity and encourages applications from diverse communities, including Indigenous people, racialized people, people with disabilities, members of the queer communities, transgender people and women.

Please note that the UTSU is an independent non-profit organization operating within the University of Toronto community; this is not a University of Toronto position.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.


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