Front Desk Receptionist

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Western Institute for the Deaf and Hard of Hearing
  • Administrative / Clerical Support
  • Call Centre / Customer Support
Full Time
  • British Columbia - Vancouver & Lower Mainland - Vancouver - Mount Pleasant
Entry LevelN/A2019-11-292019-12-16

Established in 1956 and trusted for over 63 years, Wavefront Centre for Communication Accessibility (operating name for Western Institute for the Deaf and Hard of Hearing) is a BC-based, charitable non-profit organization.  Wavefront Centre serves over 14,000 Deaf and Hard of Hearing clients each year by delivering innovative services in the areas of Audiology, Counselling, Seniors Outreach, Sign Language Interpreting and Communication Devices to help clients achieve full communication accessibility.


Wavefront Centre is currently seeking a qualified candidate for the following position:


Full-Time (5 days per week), Permanent Position

Start date: December 16, 2019


Job Summary:

The Front Desk Receptionist works as part of a team to greet, welcome and direct visitors appropriately.  Notifies Wavefront staff of visitor arrival.  Responds to enquiries about Wavefront services, programs and products on a multi-line telephone, TTY and email.  Reports directly to the Executive Assistant & Facility Manager.


Work Performed:

  • Greets clients as they arrive; directs them appropriately; advises of any scheduling delays
  • Administers the telephone and voicemail system: answers and directs incoming calls; takes detailed messages as needed
  • Ensures reception area is tidy, presentable and welcoming
  • Provides relief reception services to the front desk
  • Provides general information regarding external services
  • Processes financial transactions and produces invoices
  • Manages mail / deliveries, assists in general monitoring of security, assists with event / meeting management and is responsible for staff & janitorial supply needs



  • High school graduation
  • Excellent interpersonal skills in person and on the telephone – clear speaking voice
  • Ability to communicate effectively with Deaf, Deaf-Blind and Hard of Hearing individuals
  • Ability to work as part of a team and independently with minimum supervision
  • Proficient computer use in a networked MS Office Windows environment
  • Wavefront Centre for Communication Accessibility is a bilingual environment (ASL / English) - fluency in American Sign Language (ASL) is required for this position


Application Deadline:  The position will be filled as soon as a suitable candidate is found.


Reply in confidence with cover letter and resume to: Ruth Gessner, Executive Assistant & Facility Manager.

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