Online Courses, Coordinator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Canadian Marketing Association
  • Education: Administration
  • Administrative / Clerical Support
  • Marketing / Communications / PR
Full Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)N/A2019-04-082019-04-20

This role will report to the Interim Director, Learning Programs, the Online Courses Coordinator is responsible for the planning and execution of CMA’s online certificate and on-demand courses by utilizing strong project management, planning, organization and communication skills. Please read to the end for specific instructions to apply.

  • Track expenses/revenue and generate weekly financial reports
  • Process registrations/payments online and by telephone
  • Advise and address prospective and current student inquires in a professional and friendly manner, process and track course registration and payment plans
  • Schedule course annual calendar and oversee the implementation of instructor on-boarding and scheduling, prepare contracts and monitor compliance; confidently and tactfully support senior-level marketers in their role as instructor
  • Manage all courses in Learning Management System (LMS), build sections each semester, review and update instructional materials to ensure clarity and continuity; host course webinars to provide technical and course administration help for instructors and students alike
  • Enroll students in LMS each semester, track student progress and monitor discussion boards, supervise student completion requirements and assist students/instructors administratively
  • Order and track Education Fund USB’s to be mailed with certificates
  • Mail merge, print and fold Education Fund thank you letters for each certificate recipient
  • Write, program and deploy promotional marketing emails
  • Track competitive analysis data
  • Provide administrative support for Chartered Marketer program as needed
  • Assist with events, seminars and Awards Gala as needed
  • Other duties as assigned

Qualifications

  • At least 2-3 years of related experience
  • Post-secondary degree/diploma
  • Experience working in Learning Management Platforms from administrator perspective (D2L preferred)
  • Familiarity with Camtasia and Adobe Connect an asset
  • Strong computer literacy and experience in Microsoft Office applications (Outlook, Word, Excel, PowerPoint and Access)
  • General office and business administration skills and experience – familiarity with office systems and equipment
  • Superior communication and interpersonal skills – both written and oral
  • Reliable, organized, flexible, accurate, quick-learner, punctual, and accountable
  • Customer service orientation: the ability to handle general inquiries from consumers and from senior-level members with tact
  • The ability to meet tight deadlines and prioritize tasks effectively
  • The ability to work independently and problem-solve, while being an integral part of a team with “report-back” responsibility; able and willing to perform variety of routine tasks and to prioritize competing demands

All applicants must submit a resume and cover letterCandidates who do not follow these instructions will not be considered.

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