Assessment Coordinator, Physician Practice Enhancement Program

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
College of Physicians and Surgeons of BC
  • Healthcare: Doctors, Dentists, Optician, Dietician
Full Time
  • British Columbia - Vancouver & Lower Mainland - Vancouver
Manager (Supervisor of Staff)N/A2019-09-062019-09-27

POSITION SUMMARY *updated*

Reporting to the Physician Relations Manager, the Assessment Coordinator carries out the mandate of the physician practice enhancement program (PPEP), which defines the process by which it can require physicians to participate in physician assessment & educational activities in accordance with College policies & procedures and in compliance with the rules pursuant to the Health Professions Act (HPA).

As Assessment Coordinator, the employee will work both independently and collaboratively to achieve the mandate of the department and strategic direction of the College.

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to the following:

  • implement the department’s plan and strategic goals (KPIs)
    • coordinate 600 peer assessments
    • ensure consistency in the assessor’s completion of the assessment process and forms (guidance on the selection of patient charts, providing appropriate assessment forms)
    • determine physician eligibility, match eligible physicians with appropriate assessors and facilitate physician participation in, and completion of, educational activities
    • facilitate and review the completion of financial data for practice assessors, including travel expenses and invoices
    • coordinate ad hoc projects as directed by the Deputy Registrar, Director or Physician Practice Enhancement Panel
  • achieve annual assessment goals and maintain work plan
    • effectively manage a complex, high-volume workload
    • follow-up / bring-forward system to ensure that panel decisions are implemented in a timely & effective manner and in compliance with relevant sections of the HPA & College Bylaws
    • maintain appropriate assessment tracking / alert system for establishing proprieties and complete long-term follow-up in meeting departmental objectives & benchmarks
    • assist with maintaining system and procedures for manual & electronic files, to ensure that appropriate documentation and data are collected & entered
    • assist the Manager and Data Analyst to implement program improvement & program development
    • assist in the development and continual maintenance of assessment database
  • ensure availability of quality physician members for quality assurance activities
    • coordinate assessor training workshops and the annual assessor conference
    • liaise with the University of British Columbia division of continuing professional development (CPD) regarding accreditation process and continuing medical education (CME) approval
    • research, solicit and review new assessors through recommendations from other College programs, physician contacts and active peer assessors
    • contribute to the identification of potential new assessors and the recruitment process with the Program Manager
    • maintain and update information on assessor’s availability, assessment preference, locations and contact information
    • provide assessor feedback
  • ensure timely resolution of assessments
    • build quality relationships with assessors to ensure timely completion of the College’s physician reviews
    • act as contact for assessors and College staff inquiring on status of assessments
    • responsible for granting ad hoc exemptions / extensions for assessments
    • responsible for multi-source feedback (MSF) non-respondent list
    • respond to inquiries about the assessment & process and provide information about new procedures internally & to external stakeholders
    • liaise with other College areas to implement the assessment, obtain all information relevant to a specific physician & to the assessment and identify solutions to physician-specific assessment issues
  • team collaboration
    • collaborate with College departments & staff to review existing business processes and to make recommendations to the Director for improvement
    • assist the Manager with developing and expanding the relationships with other health regulatory organizations regarding matters of PPEP

SKILL AND QUALIFICATIONS

Required skills and qualifications include:

  • graduation from a university or recognized post-secondary institution in a health-related discipline and five years of experience working in a health service / system
  • exceptional interpersonal and conflict resolution skills
  • exceptional multi-tasking and organizational skills
  • ability to exercise tact and discretion when handling sensitive and / or confidential matters
  • demonstrated ability to work under pressure and to meet deadlines
  • ability to work both independently and within a team environment
  • an intermediate (advanced preferred) knowledge level of Microsoft Office software, including word processing, spreadsheets, database applications, electronic mail and scheduling applications
  • effective oral and written communication, with accuracy and attention to detail
  • ability to compose correspondence using business English

The College of Physicians and Surgeons of British Columbia has been recognized as one of BC’s top employers since 2011 and one of Canada’s top 100 employers since 2014. Our goal is to attract, develop and retain highly-talented employees. We offer an excellent working environment, opportunities for personal and professional growth, and a comprehensive benefits package.

All applications for this position must be submitted online at https://www.cpsbc.ca/about-us/careers.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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