Charity Outreach Coordinator

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Canadian Wireless Telecommunications Association (CWTA)
  • Marketing / Communications / PR
  • Customer Service / Support
  • Design / Graphics
Full Time
  • Ontario - Ottawa Area - Ottawa
Entry LevelN/A2020-01-132020-03-13


Reporting to the Manager of Messaging Product Development, and working alongside the Customer Service Coordinator, the Charity Outreach Coordinator will assist with various customer support, marketing, and outreach activities related to CWTA’s many initiatives and programs as required. The core function of this role is to provide daily support for the Mobile Giving Foundation Canada (MGFC), CWTA’s charitable entity. MGFC’s mission is to enable wireless technology for the benefit of other registered charities in Canada. The Charity Outreach Coordinator will share, in part, many of the same responsibilities with MGFC’s Customer Service Coordinator.

The successful candidate will have post-secondary certification and possess experience in communications, marketing, social media management, and customer service.

The ideal candidate for this position is energetic, a creative problem solver and self-starter, effective on their own and as a part of a team, demonstrates initiative and exercises careful attention to detail.  


  • Provide guidance to charities through one-on-one tutorials, conference calls and in-person meetings; through the development, creation and distribution of reference materials, and careful screening of campaign activation requests.
  • Support the design and execution of marketing materials for charity outreach
  • Respond to email and phone inquiries from various stakeholders, clients, and donors in a professional and timely manner.
  • Manage the curation and dissemination of content across social media accounts (Twitter and Facebook)
  • Web site content management
  • Secure speaking engagements and identify viable promotional opportunities/avenues to increase awareness of mobile giving in Canada; coordinate all activities related thereto.
  • Compile data, collect relevant marketing and promotion information, and obtain necessary permissions to produce and publish case studies on charitable campaigns run by MGFC clients. Maintain accurate records for all MGFC campaigns, clients and contact information.
  • Contribute to the development and successful execution of an annual outreach and awareness plan.
  • Work with 3rd party technology team(s) to define project parameters, to understand and agree on project scope, to outline timeline and objectives, and to assign level of priority.
  • Assist with the onboarding, vetting, approving and processing of all new charity, mobile application service provider, and carrier applicants.


  • Strong written and verbal communication skills are essential.
  • Strong project management skills, including planning, measurement, and execution
  • Strong creative and graphic design skills
  • Skilled in using various computer applications such as Microsoft Office, Adobe and other computer software, as well as social media applications and tools
  • Ability to work effectively in a team environment
  • Ability to prioritize, effectively manage time and successfully deliver on expectations.
  • Bilingual (English and French) is considered an asset.


  • Has a willingness to travel, attend conferences, deliver presentations, speak publicly, and work outside normal business hours as required.
  • Is mature, professional, positive, and outgoing.
  • Has a strong work ethic, is tactful, approachable, consistent, and diplomatic.


  • Post-secondary education in a related field.
  • Experience working in the charitable sector is an asset.
  • Experience in a customer service related role is an asset.

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