Support Staff

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
St. Felix Centre
  • Social Work
  • Community Outreach
  • Crisis Intervention
  • Customer Service / Support
Contract - Part Time
  • Ontario - Metro Toronto Area - Toronto
Experienced (Non-manager)N/A2019-01-212019-03-22

St. Felix Centre

St. Felix Centre is a non-profit community centre founded by the Felician Sisters, located in downtown Toronto. We provide compassionate service in a safe, welcoming and respectful environment inclusive of all religions, genders, cultures, and abilities.

We serve a wide range of clients including adults, seniors, recent immigrants and individuals and families who are experiencing poverty, homelessness and housing insecurity, trauma, violence, abuse, malnutrition, and mental illness.

Currently, the Centre offers a 24-hour drop in service which provides respite to the city’s most vulnerable demographic. Available services include sleeping quarters, meals, clothing bank, shower facilities, access to case workers and referrals for up to 50 people and their pets. The organization operates on a model of low-barrier access and harm reduction practices.

Our Vision: All people are valued and equal. Our interactions with guests are without discrimination and are positive and egalitarian in nature. When we serve others, we recognize the opportunity to create connections, build trust and help change how people feel.

Job Summary

Support Staff in the 24-hr respite program, under the direction of the Program Coordinators, will primarily be responsible for providing essential services to guests and maintaining the organization and cleanliness of the property. Candidates should possess a degree or diploma in a related field or some combination of education and experience, and possess sound analytical thinking, planning, prioritization, and communication skills.  All candidates must be familiar with anti-oppressive practice and low-barrier service provision.

Job Duties

  • Treat people equitably without discrimination or judgment and report any violation of this rule;
  • Promote a respectful, friendly and safe environment, utilizing crisis/conflict de-escalation tools;
  • Greet guests and perform intake procedures;
  • Assist with meal preparation, service and cleanup;
  • Maintain cleanliness of space with the assistance of maintenance staff;
  • Supervise dormitory, maintain resource inventory;
  • Provide internal and external referrals as needed
  • Provide feedback to the Shift Supervisor;
  • Adhere to the St. Felix Centre Code of Ethics and Confidentiality Agreement,
  • Be responsible and fair in meeting shift availability commitment. Notify Program Coordinator immediately if unavailable for a shift or if availability changes
  • Be familiar with all policies and procedure and be prepared to communicate such policies to guests
  • Understand and use correct reporting procedures for serious or unusual incidents, including but not limited to guest injury or illness, incidents of aggression, or injury involving employees
  • Ensure that safe work practices are being followed
  • Maintain and model appropriate personal boundaries with guests, and refrain from involvement with guest personal affairs or other business that may constitute a conflict of interest
  • Respect and protect the rights of guests, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse
  • Maintain positive relationships with other service providers, including but not limited to social workers, medical staff, corrections officers, and the Police
  • Communicate effectively and use a professional approach with all team members, managers, supervisors, guests, and stakeholders
  • Maintain current credentials as required for employment

Job Requirements

  • BSW/SSW or demonstrated experience in a related field - Lived experience will be considered an asset
  • Sound analytical thinking, planning, prioritization, and communication skills
  • Demonstrated time management skills
  • A well defined sense of diplomacy, including solid negotiation, conflict resolution, and people engagement skills
  • Ability to identify issues and implement creative and strategic solutions to overcome problems
  • Ability to remain calm and poised in urgent situations
  • Preference will be given to those who have overnight availability

Work Conditions

  • Interaction with employees, management, and the public at large
  • Interaction with others under varying circumstances-including situations of a highly sensitive nature
  • Flexible hours, including nights, weekends, and holidays
  • Exposure to trauma content and pressure
  • Exposure to infectious waste or illnesses
  • Safety precautions due to proximity with hazardous materials and/or contagious diseases

Acknowledgement And Agreement

St Felix Centre strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, St Felix Centre will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.


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