Coordinator, Community Services

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Multiple Sclerosis Society of Canada
  • Program / Project Evaluation & Development
Full Time
  • British Columbia - Vancouver & Lower Mainland - Burnaby
Senior Executive (E.D., CEO, CFO)N/A2019-05-152019-06-03

Canada has one of the highest rates of multiple sclerosis in the world, making MS Canada’s disease. The MS Society of Canada is the country’s leading MS advocate, funding leading research in MS and programs & services that help people live well with the disease.

Based in Burnaby and working as part of a provincial programs and services team, the Coordinator, Community Services supports people affected by MS (and allied diseases) and community stakeholders. Primary responsibilities include supporting self-help groups; planning and implementing local wellness programs and educational workshops, supporting individuals with self-advocacy; providing information, support and referral to people affected by MS; distributing MS and related community resource information and promoting awareness of MS and the MS Society.

This position is a position of trust. The incumbent will be required to complete the screening process including completion of appropriate background checks in compliance with the National Screening Measures Policy.

Key Responsibilities:

Programs and Services: 

  • Develops, implements and evaluates educational and support programs and services through the following:
    • Seeks partnership opportunities with other organizations to enhance education and support services.
    • Supports the development and maintenance of MS Self-Help Groups.
    • Provides education to persons with MS, families, self-help groups (SHG), community professionals and other community agencies.
    • Plans and implements programs for other community resources and community professionals to increase their understanding of MS and their involvement with the MS Society and its members.
  • Develops and coordinates the Friendly Visiting Program including training and management of appropriate volunteers; identifying suitable matches; ongoing monitoring and supervision of program activities.
  • Establishes community partnerships to enhance recreation, fitness and social opportunities for people affected by MS
  • Refers individuals to the BCY Division Equipment Provision Program (EPP) for the purchase and maintenance of equipment.
  • Provides individual self-advocacy support or assistance with system navigation; or by referral to appropriate local organizations or the BCY Volunteer Legal Advocacy Program (VLAP).
  • Refers individuals to the National MS Navigators for information and support.
  • Gathers and disseminates information on MS and related community resources through the following:
  • Maintains up-to-date information about MS physiology; therapies; symptom management; the emotional impact of MS on the individual and their family members; and services and resources available within the assigned region.
  • Encourages the use of MS Society resource materials
  • Provides referrals to community agencies for services and programs not provided by the MS Society.
  • Maximizes use of the Programs and Services data base to record service interactions, and other programs and services data.
  • Uses technology to maximize programs and services efficiency and effectiveness.
  • Evaluates effectiveness of programs and services using Society evaluation tools.
  • Assists to promote programs and services in collaboration with the communications team
  • Works in collaboration with programs and services colleagues to develop programs and implement program standards
  • Develops and maintains effective working relationships with the MS healthcare community and other allied healthcare professionals.
  • Develops and implements additional programs and services at the direction of the Manager, or Director.
  • Seeks opportunities to promote awareness and education of MS and allied diseases as well as the MS Society.
  • Maintains appropriate records of service tracking, expenses, and time sheets, and submits as required to the Manager.
  • Works collaboratively with the fundraising staff and supports fundraising campaigns (such as the MS Walk and MS Bike) to achieve financial goals.
  • Works with volunteer engagement staff to recruit and recognize volunteers; trains and manages volunteers to assist as necessary to support Programs and Services.
  • Attends professional development activities as opportunities and funding permits.
  • Other duties or projects as assigned by the Manager or Director.

Supervisory Responsibility:

  • Limited to Program and Services volunteers


  • College or university degree, preferably in social services, health, rehabilitation or education, with at least 2-3 years related experience or the equivalent in education and experience
  • Preferred experience includes working in a health-related setting working with peer led groups, providing support to people with a chronic illness, and working with volunteers
  • Must have a valid driver’s license with access to a reliable vehicle and the ability to travel occasionally
  • Excellent interpersonal and communication skills on the phone, in writing and in person
  • Flexible, organized and able to manage many projects simultaneously
  • Excellent facilitation and presentation skills
  • Experience working with people experiencing a chronic health condition
  • Experience and strong interest in advocacy work
  • Outstanding computer and technical skills including competency working in Microsoft Office, social media, and navigating and using web-based programs and database systems
  • Ability to plan and coordinate various events and activities
  • Self-motivated with the ability to work well independently and as part of a team
  • Ability to solve problems, be resourceful and work with sensitive and confidential information appropriately
  • Ability to multi-task and adapt easily to changing circumstances
  • Project/program planning, implementation and evaluation skills
  • Ability to represent the MS Society in a professional and appropriate manner
  • Ability to work with a wide variety of volunteers

Special Considerations:

  • This position will require occasional travel throughout the region and less often within BC and the Yukon
  • A flexible work schedule with occasional evening or weekend work may be required

Location: Burnaby, BC

We are working on a world free of MS, where improving people’s quality of life is a part of our everyday life. If you too are passionate about our mission, we invite your expression of interest and resume submission to:

Katie Ganassin

Manager, Programs and Services

Multiple Sclerosis Society of Canada


Application Deadline: June 3, 2019

Please note:

  • Applicants must include a cover letter and state salary expectations within their application in order to be considered
  • Applicants must be legally entitled to work in Canada to be considered for this position

The MS Society has a bold vision for the future. We have a team of dedicated professionals who share a common goal to end MS and to improve the lives of those affected by MS. We strive to be an employer of choice and provide a working environment that values diversity, team work, and professional development.

The MS Society of Canada embraces diversity and encourages all qualified applicants to apply.

More information about the MS Society is available at