Indigenous Trustee Case Manager and Eviction Prevention in the Community (EPIC) Worker

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
St. Stephen's Community House
  • Case Management
Full Time
  • Ontario - Metro Toronto Area
Experienced (Non-manager)N/A2020-01-142020-01-28


Status: Full time, union

HRS/Week: 35

REPORTS TO:  Coordinator, Case Management

Salary: Band 9; $ 50,418 per annum

Position Summary:

An integrated position providing culturally relevant trustee case management for individuals who identify as Indigenous, are living with mental health and substance use challenges and are at risk of eviction. Additionally, as part of the Eviction Prevention team, this position is responsible for providing mobile, rapid eviction prevention services to vulnerable households across greater Toronto as referred by the City’s Central Referral Centre.

General Function:

The position provides direct case management and financial trusteeship supports to Indigenous adults on a complete range of complex issues, including health, financial, housing, legal and life skills issues. Case managers provide extensive one-to-one supports to assist participants in identifying and achieving goals. Working closely with the client and external service providers involved, the Case Manager liaises with and coordinates access to services including substance use, mental health supports, landlords, health care providers, legal institutions, income supports, housing providers and community services.


  • Conduct intake and assessment interviews with participants.
  • Provide one-to-one assistance, trusteeship, case management and life skills education. Provide detailed assessment, support planning and advocacy on relevant health issues, substance use, mental health, financial, employment, housing, legal and social supports.
  • Work with clients to identify and achieve goals as identified by individual service users.
  • Maintain ongoing support in the community, including home visits, office visits, accompaniments to appointments, and meetings in institutional settings.
  • Work with households requiring eviction prevention support to maintain housing through assessment, referral, mediation coordination, education and planning.
  • Accept referrals annually from the Central Referral Centre of Toronto and provide rapid eviction prevention support
  • Provide a maximum of three months support to tenant and landlord following a successful eviction prevention or re-housing.
  • Act as a resource person for the agency in the area of eviction prevention and participate in the agency Eviction Prevention Working Group and project Advisory committee.
  • Outreach to landlords and maintain a current list of suitable and available housing for homeless adults. Provide education on landlord and tenant rights, coordinate mediation services and provide referrals to legal services and financial resources.
  • The EPIC worker provides assessments, referrals, creates a client centred action plan and provides other supports as needed.   In consultation with the EPIC team, the EPIC worker will liaise with landlords, coordinate mediation and conflict resolution as appropriate.
  • Monitor property issues (rent payment, health and safety, housing standards) and liaise with landlords as required
  • Work collaboratively and develop strong partnerships with external service providers, such as withdrawal management services, hospitals, law enforcement agencies, and housing providers
  • Connect clients with supports in the community based on their needs which will help them achieve and maintain stability, including support groups, life skills groups and social events.
  • Organize group programming that promotes well-being and recovery
  • Support client engagement initiatives within the agency including the volunteer program and peer development initiatives
  • Intervening and deescalating crisis situations
  • Engage in the active team case management and clinical consultation meetings
  • Maintain accurate case management records and complete reporting required by funders and supervisor.
  • Take part in research activities as required
  • Represent the agency on appropriate coalitions and networks as assigned by supervisor
  • Work regularly scheduled floor shifts in the drop-in
  • Some evening and/or weekend work required


  • Prepare for and actively participate in supervision meetings with the supervisor, including establishment and evaluation of an annual work-plan.
  • Follow all SSCH policies and program policies in the execution of duties.
  • Attend meetings and other SSCH activities as assigned.
  • Keep and maintain records required by program and supervisor
  • Ensure confidentiality is maintained on all client and staff matters.
  • Cooperate and participate with health and safety legislation and instructions for a safe and healthy workspace.


  • BA/B.S.W plus 2 years of experience in human services, preferably as a case manager or a combined equivalent of education, lived experience and/or significant related training.
  • Knowledge and awareness of Indigenous communities and culture
  • Direct knowledge and experience working with urban Indigenous communities
  • Indigenous ancestry will be prioritized
  • Experience, alignment and commitment to harm reduction
  • Minimum two years’ experience with marginalized populations including clients experiencing mental health, substance use issues and homelessness
  • Strong understanding, analysis and commitment to social justice issues, equity, anti-racism and anti-oppression knowledge and practices
  • Physically able to travel consistently throughout the city on transit
  • Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skills
  • Excellent written and verbal skills in English.
  • Proficient with MS Office, and web based data entry for case management and time/labour.      
  • Familiarity with Catalyst, Pirouette and the administration of the OCAN is an asset
  • Self-directed, organized, and demonstrated supportive team member abilities
  • Certification in Conflict Prevention and Intervention or willing to be trained
  • A current police record check is required for this position.

St. Stephen’s Community House is dedicated to achieving a workforce that is reflective of the communities we serve.

St. Stephen’s Community House is committed to diversity, equity and accessibility in accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources Administrator will make every reasonable effort to accommodate the needs of applicants requesting accommodation at any stage of hiring process.

We thank all candidates for their interest; however only those selected will be contacted for an interview

St. Stephen’s Community House is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal peoples, persons with disabilities, and persons of any sexual orientation or gender identity.


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