Staff members play an important role at the York Region Centre for Community Safety. We rely on the dedication, compassion, empathy and openness to learning of our staff. Their work with our service users is integral throughout the agency. This position is accountable to the Program Manager of the York Region Centre for Community Safety.
The Case Manager supports seamless and coordinated services for service users working with multiple service providers, and documents deviations and implements corrective actions. The Case Manager works to build working relationships, solve problems and support service users while they learn to self-navigate the social service, criminal justice and health care systems.
The Case Manager will assist low to moderate income individuals experiencing domestic violence and their witnessing children to navigate the system of services available especially those that cannot access social services due to systemic barriers, including not understanding the intake process or not meeting admission criteria with other social service agencies.
The outcomes for this Case Manager position focus on:
- reducing barriers to the navigation of domestic violence related services;
- reducing levels of fear and anxiety for service users and their children;
- increasing service user awareness of their options including criminal justice response and relevant services;
- increasing service user understanding of their safety risks through safety plans and risk assessment;
- increasing service user autonomy and empowerment towards accomplishing their goals;
- enhancing service user experience of transition between service providers;
- improving service provider understanding of individual service user needs;
- reducing work duplication of domestic violence service providers;
- improving service coordination between service providers;
- advocating for expedited service responses from service providers;
- developing a process to decrease wait times for clients to access services, as indicated by the timelines from intake to assessment and to first service appointment and improve support services for service users referred by partner agencies.
Major Duties and Responsibilities:
- Assess needs for individuals/families requiring assistance of the program and ensure complete and accurate intake and assessment, including service user demographic and current experiences of domestic violence (including trauma).
- Develop a case management plan in conjunction with the service user to have their needs met.
- Ensure that service user’s file with YRCCS is up to date with information on referrals, contact with police, hospitalizations, ER visits and community organization related to their experience of domestic violence.
- Advocate with social assistance personnel and other resources on behalf of service users.
- Contact organizations via WebPal to ensure referral requirements are met. Present necessary case information such as history, current and ongoing needs.
- Assist service users in problem solving potential issues related to the social service, criminal justice and health care systems, financial or social barriers (e.g., request interpreters as appropriate, transportation services or child minding assistance).
- Be the system navigator, point of contact for service users and families.
- Assume advocate role on the service user’s behalf with the service providers to ensure access to the necessary programs/services for the community member in a timely fashion.
- Reduce barriers that keep service users from getting timely interventions by identifying service users’ needs and directing them to sources of emotional, financial, administrative, or cultural support.
- Identify and utilize cultural and community resources.
- Establish and maintain effective professional working relationships identified with individuals and organizations that provide services or resources to improve coordination of care and reduce barriers (e.g. transportation services, counselors, language translators, shelter workers or representatives who assist with financial support).
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure service user safety. This tracking will be completed using database. Maintain and safeguard case notes.
- Develop user-friendly tools to support all navigation strategies including self-direction.
- Supervise placements students of social work programs from colleges and universities.
- Organize weekly data and statistics as required and evaluate the program.
- Be a resource to all staff members at YRCCS. Support Program Manager and Program Coordinator, as needed.
- Other duties as assigned.
- University degree in the field of social work or a related discipline
- Technologically proficient (Windows, Office Suite: Word, Outlook, Excel, Powerpoint, Publisher, Internet, Database) and must possess working knowledge of a wide variety of policies and procedures.
- Minimum two years related experience in a social services setting working with diverse populations, including low income individuals and those from various cultural and racial backgrounds utilizing an anti-racist, anti-oppressive framework.
- A thorough understanding of the concerns and needs of individuals who are experiencing violence and the ability to work effectively with them.
- A good understanding of the social services available in York Region and how to access them.
- Familiar with motivational interviewing, client centered and empowering approaches.
- Case management experience is an asset.
Skills and Abilities
- Excellent assessment and organizational skills including ability to stay organized and use a systematic approach to information management.
- Understanding of social work ethics, professional boundaries and maintain a professional relationship with service users.
- Ability to understand and apply principles of anti-racism and anti-oppression as needed.
- The skills and patience to work under pressure while maintaining a calm and patient demeanour.
- Ability to interact effectively with service users, volunteers, community members and agency personnel.
- The ability to work independently and with minimal supervision.
- Advocacy skills and creative problem solving skills.
- Advanced computer and administrative skills.
- Ability to multitask while adhering to strict timelines.
- Excellent presentation and interpersonal skills.
- Knowledge of a second language is an asset but is not required.
- A satisfactory and current Vulnerable Sector Screening (Police Check).
- Three references, ideally in relation to experience in the social service sector.
- Valid driver’s license and access to a reliable vehicle is required.
This is a full-time position that is scheduled for 5 days per week primarily within an office environment and requires the ability to lift up to 15kg occasionally. Orientation and training sessions will be provided.
York Region Centre for Community Safety is an equal opportunity employer and welcomes applications from diverse individuals.
Thank you for your interest. Only those selected for an interview will be contacted