Residential Supervisor - DS Homes

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Innovative Community Support Services
  • Developmental Services
  • Community Outreach
  • Healthcare: Personal Support Worker / Caregiver
  • Supervision / Team Leader
Contract - Full Time
  • Ontario
  • Ontario - Ottawa Area
Manager (Supervisor of Staff)$47,500 - 55,0002019-10-012019-11-25






ICSS is recruiting for a Residential Supervisor who will coordinate the staff and oversee the day to day running of ICSS Residences. Reporting to the Director of Residential Services, the Residential Supervisor will be primarily responsible for coordinating and monitoring the activities and tasks being performed on all shifts in order to ensure that the standards of care and program goals are being met at all times within the specific residences in which they are assigned.  Please note these positions have an On Call component 24/7 on a rotating basis as required as well as 10 hour shifts as required. Supervisors will be required to work 1-2 weekends a month (which may include more weekends if needed).

Most of our residences are located in Orleans, Cumberland and Navan.

Education / Requirements

  • DSW, CYW or SSW or 3 years experience in the field working with developmentally delayed individuals.
  • Knowledge of medical terminology, pharmacology knowledge, knowledge of principles and methods for curriculum and programming training.
  • Must have CPR/First Aid/CPI training.
  • Must have a clean G driver license and a reliable vehicle.

Experience Requirements

  • Must have experience and be willing to provide personal care.
  • Must have experience working with individuals who have behavioral support needs, and experience dealing with complex medical needs/ total care.
  • Must be willing to be G- and J-tube trained.
  • Skilled in writing/using the individual support plan, at least three years recent experience involving individuals with intellectual and/or physical challenges as well as med administration experience.
  • Written communication skills to complete forms/reports; data collecting and summarizing, etc.
  • Effective conflict resolution, problem-solving and decision-making skills.
  • Recognizes and adheres to professional boundaries.
  • Have computer literacy to operate computerized client care information system and word processing, spreadsheet, Internet and email software.


  • Organizing, planning and prioritizing work, developing specific goals and plans to prioritize, organize and accomplish work tasks.
  • Ensure quarterlies are typed and completed by staff. Sign off on them, then file. Complete all month end filing for residents.
  • Ensure house petty cash receipts are accurate.
  • Create staffing schedule for the residence to be completed to include an 8 week time period.
  • Lead and/or assist in the orientation and training of new staff members, report status of their progress to the Management Team. 
  • Complete initial training schedule and ensure medication administration training is completed within 30 days of new hire start date; ensure documentation is submitted to Director of Residential Services.
  • Ensure each staff member understands and follows the proper protocol for shift change and ensure that the appropriate forms are completed accurately in a timely manner.
  • Ensure staff is continuously engaging with clients in both indoor and outdoor activities as well as regular outings.
  • Ensure behavior protocols/guidelines are being followed by staff exactly as determined for each client within their assigned residence.
  • Ensure all serious incidents are reported to the residential Director within one hour.
  • Write 6 week, 3 month and annual performance reviews to be reviewed by the Director of Residential Services. Once reviewed, conduct performance reviews with all staff.
  • Ensure annual medication training is completed.
  • Arrange and organize ISP meetings in conjunction with the Director of Residential Services; help to ensure plans are appropriate for individual resident.
  • Monitor all documentation including the med books, day program reports, communication book and daily logs, report significant changes in a client’s status.
  • Monitor staff discourse and ensure that discussion is appropriate, discipline if necessary in conjunction with the Director of Residential Services.
  • Ensure that the staff meeting agendas are posted at least one week prior to staff meeting; conduct all staff meetings for the houses falling under their responsibility.
  • Order, pick up and record all resident prescriptions on MAR sheets and in client binders, ensure medication information is available to all staff.
  • Be flexible and available to cover shifts when staffing cannot be found.
  • Attend Supervisor meetings with other ICSS Supervisors on a monthly basis.
  • Review medical roll ups on the network and in the medical binders monthly to ensure all appointments have been documented.
  • Meet with families when requested in regards to their family member. Any major concerns are to be brought forward to the Director of residential services.
  • Report necessary maintenance needs of the residential facility to the maintenance person. Ensure all fire exits are not obstructed at any time.
  • Participate in the "on-call" system as defined by ICSS.
  • Other duties as outlined in full job description.

Extra Skills Required

  • Co-operation, requires being pleasant with others on the job and displaying a good-natured cooperative attitude.
  • Developing and building teams, encouraging and building mutual trust, respect and cooperation among team members; interpersonal skills.
  • Leadership, job requires a willingness to lead, take charge and offer opinions and direction.
  • Ability to remain calm and cope in a busy environment.
  • Previous supervisory experience is an asset.

Working Conditions

  • Working majority of the time in a residential setting with a climate controlled environment.
  • Some outdoor tasks are required.
  • Standing for long periods of time.
  • Exposed to medical situations involving adults.





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