Manager of Intake and Community Programs

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Roberts/Smart Centre
  • Management / Executive
  • Healthcare: Mental Health, Psychiatry, Psychology, Clinical Therapy
  • Program / Project Evaluation & Development
  • Program / Project Management
Full Time
  • Ontario - Ottawa Area - Ottawa
Manager (Supervisor of Staff)N/A2019-05-132019-06-05

The Roberts/Smart Centre:

Realize your potential within an innovative, team-focused environment where dedicated professionals work to promote quality, integrated client-centred treatment. Contribute to a team advancing youth mental wellness through specialized treatment and clinical services.

Since 1973, the Roberts/Smart Centre has provided mental health treatment programs for not only Ottawa-based youth but youth from throughout the province. The Roberts/Smart Centre is a provincial leader and tertiary centre of excellence that serves youth from across Ontario through a family-centred, inclusive and community-based approach. Join a team that is small enough for you to make a difference but large enough to improve the province’s youth mental health.

Manager of Intake and Community Programs

The Opportunity:

As a member of the Senior Leadership Team, you will be responsible for leading intake and access functions for all Centre programs, including developing and maintaining excellent partner relationships. Aligned to our strategic plan, you will lead and develop Community Programs to ensure optimal response to youth, partners, communities and provincial needs with regards to youth mental health services. You will oversee the implementation of digital mental health care both through electronic health record adoption and remote tele-health services. Reporting to the Executive Director, your responsibilities include:

  • Lead, supervise and provide oversite of Intake Services and all Community Programs including Day Treatment, School-Based Mental Health Services, Family Community Intervention Programs, and Family/Caregiver Education
  • Promote the Centre’s Mission, Vision, and Values and ensure that services to the clients within the programs are consistent with the Centre’s treatment philosophy and ethical standards
  • Responsible to ensure that the community understands the services offered by the Centre as well as the Coordinated Access Committee’s (or similar) role to youth, families and other agencies
  • Oversee the determination of program suitability to youth and their families by obtaining and generating relevant information, sharing with the team, using appropriate access channels for Centre services, and keeping all parties updated
  • Ensure compliance with all applicable legislation, policies, leading practices, professional, and accreditation standards
  • Ensure optimal supports and Community Programs for our clients to achieve their goals, develop positive relationships, and the ability to return to and thrive within their families and communities
  • Lead and champion the model, Collaborative Problem Solving (CPS), and, together with the Manager of Programs and Quality, develop an annual plan to further embed CPS into all programs and strengthen staff development in the CPS modality
  • Together with Coordinators, oversee staff teams to seek opportunities for staff education and development and utilizing the skills and talents of all staff and placement students
  • Develop program budgets and support Coordinators in budget management and variance reporting/mitigation
  • Coach, supervise, and evaluate through progressive performance management all program staff including appropriate documentation
  • Represent the programs and organization to agencies, and communities, notably at client coordinating tables
  • Develop and lead an annual organizational Electronic Health Record Implementation Plan and identify milestone indicators for Senior Team and Board reporting

The Right Candidate:

A university degree in human services with specialization in youth counselling, psychology or equivalent, you bring at least seven years community based mental health management experience in a multi-disciplinary treatment facility. Fully bilingual in both official languages, you have 5 years recent related experience, of which at least 2 years are at a managerial level for community programs, CPS model implementation and support, and electronic health record adoption. You strive to build collaborative partnerships and are a strong mentor to your team. You are enthusiastic about growing community-based youth mental health services and are gifted at motivating others, decision-making, and problem-solving. You have broad knowledge of community-based mental health resources for children, youth and transitional age youth.

To be Considered

If you want to help shape the future of youth mental health services in Ottawa, Champlain region, and within the province, please submit your cover letter and resume.

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