Manager, Accreditation

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Imagine Canada
  • Program / Project Evaluation & Development
  • Program / Project Management
  • Supervision / Team Leader
  • Volunteer Management / Coordination
Full Time
  • Ontario - Metro Toronto Area - Toronto
Manager (Supervisor of Staff)N/A2019-03-082019-03-26
“Standards Program Manager"

Manager, Accreditation

About the Organization

Imagine Canada is a national, registered charity working alongside other charitable sector organizations -- often in partnership with the private and public sectors -- to ensure charities continue to play a pivotal role enriching a vibrant Canada. Our organizational leadership is forward-thinking, entrepreneurial, and supportive, operating in an environment of integrity, good humour, and collective commitment to achieving long-term goals. Imagine Canada’s Standards Program offers accreditation to charities and nonprofits across the country based on standards designed to strengthen practices in the areas of governance, financial accountability and transparency, fundraising, staff management, and volunteer involvement.

About the Opportunity

Are you interested in supporting organizational health and excellence in Canadian charities? Are you known among colleagues and friends as the person who puts processes in place to get things done efficiently and effectively? If so, your next career opportunity could be with our team working on a growing national accreditation program with a dynamic team of dedicated staff and volunteers.

Reporting to the Director, Standards Program, the Manager, Accreditation is a supervisory position responsible for managing and overseeing all aspects of accreditation including registration, participant and volunteer onboarding and support, application management, volunteer peer review, continuous quality improvement initiatives, and compliance-report development and monitoring.   

If you’re right for this role, you are a supportive colleague who approaches your work with professionalism, integrity, and expertise. Embracing new and strengthening existing relationships comes naturally to you. You look at things with an eye for efficiency and quality improvement. You are a critical thinker with experience synthesizing information and making complex judgements. You have the ability to handle confidential information in a sensitive manner and represent Imagine Canada with diverse stakeholder groups.

Key Responsibilities 

Accreditation (65%)

  • Manages relationships with accredited organizations and oversees fulfillment of all applications and compliance reporting requirements, licence agreements, and payment obligations.
  • Collaborates with all departments to ensure excellent customer service experience for participants.
  • Develops and maintains appropriate processes to encourage, motivate, and support participants in all stages of accreditation.
  • Manages the development and implementation of new and revised standards.
  • Provides subject-matter expertise on the areas covered by the standards, providing guidance on precedents and interpretation for participants, volunteers, and staff.
  • Supports identification and development of resources and tools to support Program participants in strengthening their practices and achieving/maintaining accreditation.
  • Communicates frequently with Imagine Canada’s outreach, development, and executive staff in their sector engagement activities to ensure effective customer support across team members.

Program Management (35%)

  • Hires, trains, coaches, and evaluates the performance of staff members.
  • Establishes and builds effective working relationships across all departments.
  • Provides reports and progress updates for internal and external audiences.
  • Supports development of annual budgets, goals, and forecasts.
  • Develops and encourages adoption of policies and procedures..
  • Supports evaluation of program outcomes, data collection and analysis to assess areas for improvement.
  • Maintains knowledge of best practices and trends within the Canadian nonprofit sector.
  • Manages governance meetings as required, including coordinating with others to set agendas, chair discussions, and provide timely follow-up.
  • Strategically supports team members with the development of program communications and processes.
  • Attends events that provide the opportunity to strengthen network of participants and volunteers.

Qualifications and Skills

  • Post-secondary degree or diploma.
  • 3-5 years of relevant work experience, ideally with a charity or nonprofit.
  • Understanding of the environment in which Canadian charities operate.
  • Appreciation of the diversity of Canada’s charitable sector.
  • Experience delivering projects within budgets, scope and timelines.
  • Communication and interpersonal skills - providing a clear and concise message to variety of audiences.
  • Confidence and diplomacy when interacting with individuals across diverse organizations, including senior executives.
  • Accountable and adaptable - ability to keep self and team on track while being able to remain calm and pivot course in a changing environment.
  • Ability to contribute to the culture of our workplace by staying positive, engaged in the work you do, and energized by the difference you’re making. 

You’ll stand out if you…

  • Have experience with Accreditation Programs.
  • Have experience coaching others on leading practices in governance, finance, fundraising, staff management, and/or volunteer involvement.
  • Are fluent in French and English.
  • Have experience with Salesforce and/or webinar platforms, database software, MS Office Suite.
  • Possess program and project management skills.  
  • Are enthusiastic and passionate - we’re looking for someone who cares about what they do.

Terms & Conditions

  • Terms of Employment: Full time
  • Salary range: $51,000 - $76,500 per annum commensurate with experience
  • Location: On-site at 65 St Clair Avenue East, Suite 700, Toronto, Ontario, M4T 2Y3; telework arrangements outside of Toronto will be considered if the successful candidate is fluent in French and English.
  • Domestic travel: May be required (once-twice a year)
  • Applications are due: March 26, 2019, 5:00PM EST
Imagine Canada offers meaningful opportunities to make an impact in Canadian communities and are committed to fostering a culture that exemplifies our employee values:
  • Collaborative: We believe different perspectives create great things.
  • Integrity: We are principled professionals who embrace trust and honesty.
  • Levity: We take our work seriously and fuel it with moments of joy and good humour.
  • Creativity: We create using our resourcefulness, ingenuity, and imagination.
  • Candour: We communicate with a truthful and sincere frankness.
  • Remarkable: We produce quality work that turns heads.
Please send your resume and cover letter to resumes@imaginecanada.ca using the subject line, “Accreditation Manager”. No faxes or phone calls, please. We thank all interested applicants; however, only those candidates being considered for an interview will be contacted.

Imagine Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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