Supervisor, Residential and Community Services

Organization NameJob CategoriesPosition TypeRegion and Location(s)Career LevelSalaryAd Online SinceApplication Deadline
Service Coordination for People with Developmental Disabilities
  • Developmental Services
Full Time
  • Ontario - Ottawa Area - Ottawa
  • Ontario - Ottawa
Manager (Supervisor of Staff)N/A2019-09-172019-10-18

Date posted:                October 4, 2019

Title:                             Supervisor, Residential and Community Services

Status:                         Full-Time, Permanent

Language:                    Bilingual Essential

Location:                      Ottawa, ON

Closing Date:               October 18, 2019

Primary Focus

Reporting directly to the Director of Support Services the Supervisor Residential and Community Services is responsible for providing clinical supervision and associated administrative tasks to the program team.

The Supervisor of Residential and Community Services is responsible for providing clinical supervision, compliance oversight and completing Competency Assessments with Resource Coordinators and the Resource Assessment Worker.

Main Responsibilities


  • Provides ongoing leadership and supervision of staff by participating in the selection of qualified individuals, ensuring appropriate training and development, assigning responsibilities, monitoring performance and maintaining a positive and safe working environment for employees.
  • Supervises day-to-day activities relating residential & community services.
  • Conducts monthly clinical supervision with each Resource Coordinator to review the status of cases, providing direction and guidance as required and ensuring resolution of any issues.
  • Conducts monthly supervisions with the Resource Assessment Worker providing direction and guidance as required ensuring compliance of all OPR’s and 3rd party contracts.
  • Ensures that policies and procedures are implemented and adhered to.
  • Completes Competency Assessments with Resource Coordinators and the Resource Assessment Worker.
  • Informs Director of Support Services and HR Advisor of any performance issues.
  • Informs Director of Support Services of any health and safety issues.
  • Knowledge of individualized funding codes including resources and services as they pertain to the management and monitoring of services for eligible adults with developmental disabilities and individuals receiving MCSS/MCYS funding.
  • Supervises a person centered planning process.
  • Participates in ongoing development and improvement of RCS services at SCS.
  • Participates in projects by working in cooperation with community partners and / or SCS staff to prepare plans for resources or services that meet the needs of individuals with developmental disabilities.
  • Maintains statistics and analyzes data regarding service requests and SCS’s ability to respond to the needs.
  • Consults with the Director Support Services on complex clinical issues and caseload status.
  • Reports all potential and or risk to SCS which may have a negative impact on a client, employee or the Agency.
  • Provides advice on the resolution of complex issues and monitors the priority levels and workload for the resource coordinator’s caseloads and the workload of the Resource Assessment Worker.
  • Works collaboratively with Developmental Services Ontario Eastern Region (DSOER), Finance, Children’s Aid Society of Ottawa, and other SCS services to ensure excellent client services.
  • Represents the agency as the liaison to outside groups and organizations and maintains cooperative working relationships with all stakeholders.
  • Acts as back-up for the Supervisor of Adult Support Services, Supervisor of Children’s Support Services & and Director of Support Services as required.
  • Completes documentation related to the program work.
  • Completes internal and external ad hoc and regular reports as it relates to caseloads.
  • Types and maintains correspondence, reports and other documents.
  • Composes letters, documents and emails as requested
  • Attends meetings
  • Coordinates departmental activities and maintains a monthly and bring forward system.
  • Creates templates and documents for the team.
  • Creates entries in database for all contacts.
  • Performs other duties as assigned.

Knowledge and Skills

  • A minimum of 5 years of related experience.
  • A Bachelor’s degree in Social Work, Social Services or Community Services or related field.
  • Excellent communication, interpersonal and presentation skills.
  • Must have strong analytical, problem solving and reasoning skills.
  • Strong project management and coordination skills.
  • Commitment to a professional work ethic, working cooperatively and collaboratively with internal and external customers, clients, volunteers and partners while demonstrating a strong customer/client orientation
  • Self-directed with superior organizational and time management skills with an ability to manage overlapping priorities and multiple areas of responsibility.
  • Strong understanding of requirements for coordination of services across multi-agencies and Ministries of Health, Social Services and Education.
  • An ability to deal with all levels of organizations.
  • Knowledge of the services available for adults with physical and developmental disabilities, and mental health.
  • Professional with excellent negotiating skills and an ability to express opinion in a firm manner demonstrating good judgment and respect.
  • Knowledge of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008SIPDDA) regulation 299/10, and the Child and Family Services Act (CFSA) is a requirement.
  • Bilingual in both official languages (written and verbal) is required.
  • Ability to work in a fast paced environment and handle a number of issues simultaneously.
  • Proficient in the use of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Internet.
  • Must have a valid driver’s license and access to own vehicle for business travel.

Core Competencies Required

  • Advocating for Others
  • Creative Problem-Solving & Decision-Making
  • Developing Others
  • Holding People Accountable
  • Initiative
  • Leading Others
  • Managing Change
  • Relationship/Network Building
  • Resource Management
  • Strategic Thinking
  • Resilience
  • Self-Control
  • Service Orientation
  • Values and Ethics

Working Conditions

Working conditions are normal for an office environment. Business hours are regular with some overtime when required. Attend meetings locally and potentially regionally.

There are frequent interruptions, tight deadlines and changes in priorities.


Service Coordination (SCS) has an accommodation process in place and provides accommodations for candidates and employees with specific needs. If you require specific accommodations please contact the Human Resources Advisor of SCS so that we can make arrangements to provide appropriate accommodations for you.

As the ideal candidate you are a self-starter with excellent interpersonal skills who works well in a team environment. Qualified candidates may submit their resumes, along with a cover letter quoting Competition Number 2019 - 22 no later than Friday, October 18, 2019 at 4:30pm to Human Resources.

While we appreciate all responses, only candidates under consideration will be contacted. We kindly ask not to send in duplicate copies of your resume.